Overall Ratings & Reviews Mandalay City Hotel

Great location, very helpful staff, nice pool. Watch out for insect bites at pool , surrounded by trees

It's already been said that this hotel is an absolute oasis and that is exactly what it is, which is exactly what you will need in Mandalay. Staff and hotel are perfect.

Great central location with the bonus of beautiful gardens.

On the main street my heart sank when the taxi slowed and I saw the sign next to a derilict building, but he drove through an arch and down a bit of a lane opening into a tropical oasis! In the middle of the city it was definately unexpected. The hotel is of an age but the rooms especially are renovated to a very high standard. The restaurant serves very tasty and high quality food and the staff as always in Asia are excellent. I was very pleased we did not have to go hunting for restaurants outside as there did not appear to be many. We only stayed one night but it was a positive and enjoyable experience and if I were to return to Mandalay I would stay again.

Hospitality, zero. Staff are not proficient in english. No matter how clean or how centralise the hotel can be, poor hospitality bring the whole image of the hotel down. i was unfortunate to be sick during my trip in Mandalay. The staff can hardly understand me. Can you imagine you are very sick and trying get people understand you. As i was so sick that I have no appetite, i wanted to order porridge which I know is not on the menu. I asked if this can be done, and was told that it can be. By dinner I called for room service and I was told that it cannot be done. And what was agreed earlier was a suggestion of steam rice and soup. And the person over the phone laughed and said 'we don't do italian rice'. Anyway i totally have no energy and i gave in to soup and steam rice in order to stay alive overseas. Honestly with the soup, the rice was still hard to swallow.

It's hard to decide what you should consider a nice hotel when staying in a place like Mandalay in a country like Myanmar. The room was small, but nice. It was clean, the bathroom was modern and the bed was comfortable. The curtains needed to stay closed on the windows in my room, due to the building next door. The kettle was old, but there was one. I'd recommend it. I lowered the service rating only because they didn't speak enough English to make every request easy.

The staff are very nice and try their best, but the hotel is old, the rooms and bathroom were quite smelly. We booked a car through the hotel and the car was really old and dirty. We specifically asked for seat belts and there was only one. I wouldn't recommend this hotel, however no shadow falls on the staff, they are friendly, but the hotel is old and quite run down.

Great service team that made us feel welcome throughout our stay with their warm hospitality

Great quiet hotel on very busy street. Service without compromise. Weird elevator, always 1/2 a flight of stairs from where you want to go, either up or down. Hot water seldom found. If you need to use more than one electrical device, you have to unplug something. Room is small.

Staff very friendly and helpful, Beautiful grounds, felt peaceful. Breakfast good. Would recommend. Reasonable English spoken.

Great hotel with great staff in a very good location. Only negative was the lack of a lift.

Comfortable room, friendly & helpful staff, great pool. Hotel feels far removed from it's immediate surroundings. Minuses are slow internet (which may not be the fault of the hotel), and no hot water.

Presentation was excellent, room was large and comfortable with all facilities and pleasant garden view through large windows. Staff service was friendly and extremely helpful.

Room a bit pokey & plain. Bathrm was good as was bfast, & pool was excellent too. But elevator not workng.

Nice Hotel and staff was really helpful

Mandalay City Hotel is quite centrally located. The most lovely part is that it is about 100 metres from the main road, connected by a driveway and is enclosed by trees that you almost do not hear the busiest road. It has a medium size swimming pool and is really relaxing to dip in it and be surrounded by plants. The lobby is flanked by koi ponds which are well maintained. My single room is comfortable and reasonably priced. The bathroom looks newly renovated too. The breakfast is basic by international standard but I am sure it is pretty good among a 3 star hotel. The staff are very attentive and you can also ask the restaurant staff to make you delicious fried rice or noodles. Although you cannot change your currency to kyats with the staff, there is a ATM machine within the hotel lobby. To the left of the hotel entrance is a popular Indian Muslim roadside food place and Burmese Indian food is delicious. Lastly, do not be shocked by the uncompleted building over the driveway to the hotel.

Great hotel set back from a busy industrial street so it seemed quiet and like we weren't in the middle of the city. Staff was very helpful and friendly. Pool is beautiful.

Lovely hotel, one of the best rooms we had in Myanmar. Good size, we both had room for suitcases and hanging wet clothes. Loved the bathroom with waterfall shower head. Great breakfast with lots of choices (got to try the Mohinga soup). Nice pool to enjoy after hot days sight seeing. Pretty good central location, we felt safe out walking around, and there were lots of restaurants in the area. It was right downtown but because of the way it was situated (down long driveway) it truly did feel like an oasis in town. Loved the landscaping and pond up front. Front desk staff helpful with directions and recommendations. Only downside is having to walk through lobby or restaurant to get to pool.

all good - great staff - friendly and very accommodating Pool was ok but over grown with trees - no sun good location to see the sights of Mandalay

All was ok except the wifi - very pleasant and comfortable place (although views were non-existent)