Our window sills were filthy. The towels were stained, and the pillows and bedding unsatisfactory! We were tempted to not stay there at all! We had no housekeeping for the entire weekend! Our bed was unmade and our tea cups from the morning were left in our room. At one stage I walked past another person who had just checked in and he was asking the "unprofessionally dressed" lady at the reception desk if there was a leak in their room as it smelt very muggy and her response was " that's just the way the rooms smell". There was not a sole in the restaurant at any time while we were there, and no one about to help with requests. On Saturday evening we needed some plates and knives and forks to eat some dinner that was purchased from somewhere else and no one was around to help me? I had to go into the very eerie restaurant and take 2 side plates and a knife and fork from one of the tables! The pool was clean and warm but also very dirty around the pool. When my kids noticed a trampoline in the garden they were very excited but on approaching it, we saw it was torn! The tennis court is overgrown with weeds. All in all, we will never visit this property again, it is poorly managed, and really needs a completely new fresh approach. The rooms needs updating and you should really consider hiring better more presentable staff as well as a permanent house keeper to clean and to aid your guest when they require assistance.