Tried to call about reservatoins prior to arrival, we were placed on hold indefinitely, finally hung up. When we got there, the front desk was swamped. Lines were excessively long and showed lack of preparedness. The waiver forms were confusing, and I was told that every adult present needed to fill out a form for every minor present before we could get our rooms. Then there was an "express" lane for check-in which confused everyone, because no one was sure what the "pre check-in" consisted of; most of us believed scanning the waiver form and filling it out was the pre-check-in process.
Walls were thin and we listened to folks in the halls well until 1am. Sleep was shortened by garbage trucks and their beep-beep-beeping quite early in the morning. There was a bit of confusion over what our wristbands allowed us to do, and when we tried to go on the ropes course, we were told our wristbands weren't the right ones, and we had missed the cutoff point for getting the ones we needed. And let me assure you, nothing about this facility is inexpensive. You can try to ignore it, but it feels greedy and corporate. The classic bait bottles of water that your children will innocently pop open and cost the family $6 are in place, as are the $4 bottles of water in the vending machines.
The place is a money grab.