Overall Ratings & Reviews Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

Amazing stay

We've stayed at Pyramisa many times and we've always been very satisfied. The service is still very good and all the staff do their best to meet expectations of their customers. Ahmed at the reception is always happy to help. Taha at the beach bar makes many miles on foot to serve drinks at the beach. In lobby bar Mostafa always greets you with smile and makes lovely drinks. Guest relation lady was very helpful and efficient with booking Ala carte restaurants. Food was good and variable, with lots of fruits and tasty seafood every day. They've put new sunbeds on the beach, which is nice improvement. The Christmas dinner was amazing but it was badly organised. People didn't have any program of that evening and weren't aware that there was a life performance after dinner. It resulted in many people leaving the conference room after dinner, without having a chance to watch the performance. There was also a plan for the disco after the performance but only few people stayed after show and the disco was cancelled. The biggest issue that puts us off Pyramisa and may result that we won't return is the restricted access to the footpath between hotels. Two month ago we were able to walk in every direction and suddenly they say we can't walk past Pyramisa on the path next to the V. That's utterly stupid idea. That was one of the biggest advantages of Pyramisa that we could go for a long walk to watch the sunrise. Also the Aquapark is strictly for use of the V guests which is pointles

Booked the hotel because of the water park it advertised, when we arrived we were told we were not allowed to use it ???? False advertisement , im still waiting for a reply to my email which i sent about 6 days ago ? Room had a leak in ceiling , terrible sunbeds , beer & spirits were disgusting, wouldn't touch this hotel with a bargepole.

There is No Shuttle for airport.and Not Clean enough for 5 Star hotel

The beds were very soft and uncomfortable

Que decepcion que en las fotos se observa un hotel hermoso pero cuando estas ahi te das cuenta que desde el personal que te atiende es muy grosero y las instalaciones son lo ultimo que esperas en un resort 5 estrellas ,no volveria

Awful property. Very rude staff. Rooms stink of smoke. Sales people around the pool are extremely aggressive. Food is abysmal. Drinks both alcoholic and non alcoholic were not good. The two good things are the pool and the snorkeling!

I was at this property two years ago and I was blown away and that’s what brought me back this year. However, I was taken aback and not happy. Everything seemed to have gotten worse; quality, service and overall experience. The hotel was one and now it divided into 3, there used to be 5 slides only 2 now and it just seems that they aren’t maintaining the resort like they did. There also used to be a theater which was in good condition now it’s just run down only a few members of animation do the show and it’s just not very appealing. Definitely not 5 star rating. No effort or money is being put into the facility and it’s lacking everywhere.Food is good, beach is good but this specific hotel is not good. I will definitely not revisit.

In all the years that I have been travelling to Egypt, I have never met such kind, caring and friendly staff at all levels. The food was good with plenty of variety, the accommodation although somewhat dated in places was excellent in those that have been updated. The crowning glory is the wonderful flat sandy beach with good cover from lifeguards and beach attendants. There was no shortage of sunbeds, so no need to be up at dawn to reserve.

The beach and facilities were nice. The room was also nice. One critique would be the food.

It's a lovely place and the staff are wonderful. Our hostess "Nisreen" was so helpful and accommodating. The beach is absolutely amazing with so much wildlife.

My family and I enjoyed the modern rooms and the beautiful beach of the hotel. The reception were really friendly and kind. The food, however, needs major improvement. They had the same foods everyday and most did not taste good, which is a shame for a nice hotel. My family and I also did not appreciate when one of the security (I think he is the night security in the hotel who was wearing glasses) came to ask/ check my family and I for our hotel ‘bracelets’ whilst we were eating our dinner at the hotel restaurant. This was very unprofessional, rude and embarrassing in front of other guests. The next day, the same person stopped me and asked for my bracelet.

Excellent hotel, amazingly big staff

The room we’re staying is not satisfied to be a five star hotel, everything is old and broken, bathroom is very smelly and the wash basin is blocked. If you don’t give a tips to your cleaner, then you will be without a water

very good. Pros : staff is friendly (especially Omar from Dinning room and Elsayed from room service), sandy beach, perfect food with variety, nice aqua park. Cons: most swimming pools are not heated in winter.

Unfriendly Staff

Very bad hotel

Food was not good at all. Room needs renovation. Linens are worn out. Rocky beach that causes cuts and bruises. Staff are not professional, they need more training. Property does not deserve 5 star. Not recommended at all.

Pyramids is NOT a 5 Stars resort! I don’t know why or how they’ve been rated so but they aren’t 5 stars at all - I’d rate them 3 to be honest. The place needs updating - we were in a renovated room and our fridge was tiny and dirty, didn’t keep drinks cold, no remote for the AC, tiny TV. Food is not very good in terms of taste and quality, though quantity wise there is a lot to eat - we ended up eating out at least once per day, which is not pleasing at all when you’ve paid for all inclusive and considering the closest places are 20 minutes away. Pools have green mold around edges and floors are slimy in parts - told a lifeguard but they said ‘that’s normal’. Beach was closed our entire visit due to a shark attack so not their fault but disappointing to not be able to enjoy the sea. It looked beautiful and would have been the best part of the trip. Honestly, if I had paid 3 star resort prices I would have been happy with the resort. However, I paid 5 star rates and didn’t stay in a 5 star resort, so we aren’t very happy.

Fabulous location on a beautiful sandy beach and corals accessible within a short snorkel. Very convenient for kids and snorkling beginners. Next to the marina and shopping center. Very friendly staff with various linguistic skills, tourists from different countries and variety of dinning options. The rooms are clean but in need for renovations as aging is very obvious in several of them. TV channels are very very limited. Wifi ONLY avilable at Lobby. I would recommend and would go there again and again to enjoy such location, friendliness, and amenities at a competitive price.