Reviews don’t lie. This hotel lived up to all the hype. I’ve stayed in many “top” hotels around the world but this one had, by far, the best service I’ve ever experienced. It was like having your own personal team of butlers at your service. Beautiful hotel. Clean, comfortable rooms

Everyone and everything was absolutely perfect. From the warm greeting, to the breakfast staff remembering our names from our last visit in July. And the attention to detail in the cleaning of our room was incredible. We will definitely stay again and look forward to seeing everyone again soon.

Our stay was great!! All perfect and the staff was incredibly efficient, always a step ahead. One of the best services I ever got on a hotel. I hope they always keep this great level of hospitality and service. Can’t wait to come back to Gramado and stay there again!

Everything at the hotel was superb. The greetings to the house keeper to the restaurant staff they were all professional. And during our stay learned our names, which was special.

Absolutely wonderful staff…. And the hotel and restaurant were fabulous…. We plan to return to visit you again…

This will be my first review. After having stayed at the Pulitzer in Amsterdam, and 5 star hotels in Paris, I always aim to get the same experience while traveling Brasil. This hotel is cute, service is by far the best i have ever had anywhere in the world, it feels like you have the whole hotel to your self. Pool area, spa and Gym is fully loaded and amazing, you can reserve these amenities to your self. We did not want to leave, the staff is like family and always there to take care of you. The rooms are amazing, there is nothing negative to say about this place.

Best service I have ever experienced. The place was amazing.

Hotel fora de série!!! Td muito bom, nunca estive num hotel com tanto cuidado com o hóspede.

FANTASTIC! All my expectations were met.

We can`t say enough about Hotel Valle D`incanto. The location was ideal, the room nice, food delicious. The breakfast was fabulous...the variety of items, quality was excellent...the hot chocolate (reminds me of the "Polar Express" line referring to the children on the train drinking "hot chocolate as thick as melted chocolate bars") was really sumptious. Probably the highlight, though, was the friendliness and professionalism of the staff...all of the staff. If you are in this part of Brazil don`t miss this opportunity.

Our stay at Hotel Valle D'Incanto was really amazing. The building is new, everything is clean and the location is good. But the main reason this hotel is special is because of their high level of service.

Equipe extremamente gentil, comidas saborosas, acomodações limpas e cheirosas. Uma experiência completa. Recomendo muito!

1) Excepcional atendimento! 2) Ótimo sistema de reservas da infraestrutura 3) Breakfast maravilhoso. Acima de qq expectativa. 4) Oitava vez que ficamos hospedados com eles e seguiremos.

Passamos um final de semana maravilhoso no Valle D'Incanto. Instalações impecáveis e refeições sensacionais. O preparo e o cuidado com as refeições fizeram do café da manhã, e do chá da tarde, experiências repletas de sabor e carinho. Mas o grande diferencial foram a atenção e simpatia da equipe de Incantadores que fizeram de nossa viagem uma celebração realmente inesquecível. A equipe toda merece nosso reconhecimento e agradecimento. Difícil vai ser voltar a Gramado e ficar em outro hotel sem lembrar da qualidade e dos momentos que vivenciamos no Vale D'Incanto.

O Valle D’incanto é perfeito e excelência em todos os detalhes, atendimento nota mil, sem dúvidas voltaremos!

Estadia maravilhosa, atendimento excelente!

Esse hotel é simplesmente fantástico! Desde a chegada, o atendimento do staff, o cuidado com os hóspedes é diferenciado. O quarto é perfeito, eles servem um café da tarde delicioso, assim como o café da manhã. Piscina e academia são incríveis. A infraestrutura desse hotel é perfeita, mas reitero que o maior destaque é o atendimento da equipe, eles tem um cuidado com o cliente que supera todas as expectativas. Recomendo de olhos fechados

Perfeição em tudo

Tudo impecável neste hotel

Excelente hotel.