Aston Cimone Hotel & Convention Center

Explore Aston Cimone Hotel & Convention Center
8.5
Very Good
From 3,460 reviews
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Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.5

Service and Facilites

8.5

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Traveler Reviews Aston Cimone Hotel & Convention Center

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Customer reviews
Riyadi M.
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Business
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10.0
/10
Reviewed 21 hour(s) ago
The place is quite spacious. Some rooms have a glass bathroom wall that opens into the bedroom.
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M***i
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Staycation
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6.6
/10
Reviewed 5 week(s) ago
The room is not soundproof, it is very noisy, especially at night.
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1 people find it helpful
M***l
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9.7
/10
Reviewed 7 week(s) ago
The hotel staff was friendly, the food was delicious, and check-in was quick and hassle-free. The room amenities were complete and excellent.
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M***e
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6.9
/10
Reviewed 7 week(s) ago
Overall, everything is fine, from the staff, security, etc. But there are some things that need improvement, for example, the food. I ordered oxtail fried rice for 80,000 rupiah, then it became 96,000 rupiah, plus service. But the meat I got was terrible. It was very small and minimal, like the one I photographed. And the taste was pretty ordinary. Then there's the AC. It's not cold at all. Then there's the back of the bed. Yesterday, I found quite a lot of handprints, which I probably missed cleaning. Then there's the TV. I watched it until I got angry because the TV was so slow and the channels were so slow. For Aston, please improve it in the future. Oh yeah, and the walls are made of plywood, huh? I just found a room with plywood walls. I stayed at Aston Simatupang, the walls are not like the ones at Aston Cimone. Sorry about that.
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Y***a
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Staycation
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9.1
/10
Reviewed 7 week(s) ago
Not very soundproof, baby had trouble sleeping because the sound still came in. The menu was not very varied. The staff was very friendly and helpful. Overall, it was great...
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Verified Traveler
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8.2
/10
Reviewed 9 week(s) ago
Didn't expect to be able to smoke in the lobby
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Verified Traveler
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10.0
/10
Reviewed 12 week(s) ago
I just learned that Hotel Nelayan has now been officially acquired by Aston. The staff were very friendly and provided a pleasant stay. As a suggestion, it would be nice if the bathrooms could be equipped with additional towel hangers for more convenience. Overall, my stay was very satisfying and exceptional.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to know that you received friendly service from our team and were satisfied during your stay at Istana Nelayan Hotel & Convention Powered by ASTON. Thank you for your comments regarding the addition of clothes hangers in the bathroom. This suggestion is very important to us and we will forward it to the relevant team to continue improving the comfort of all our guests in the future. We sincerely hope to welcome you back again with an even better experience on your next stay. Best regards, Istana Nelayan Hotel & Convention Management
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U***n
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Staycation
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8.0
/10
Reviewed 14 week(s) ago
The water in the bathroom was very hot, so I didn't take a shower from check-in to check-out. The staff's response was very slow. I've reported my complaint three times, but there's still no response until check-out.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the water temperature in the bathroom and for our team's opinion that it did not meet our expected service standards. Your feedback is extremely important to us and we have escalated this matter to our engineering and front desk teams for immediate follow-up and to ensure that this does not happen again. We understand how important your comfort is during your stay and we are sorry that your experience was not satisfactory. We look forward to welcoming you back and providing you with even better services that you have come to expect from us. Best regards, Istana Nelayan Hotel & Convention Management
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A***o
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Staycation
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10.0
/10
Reviewed 14 week(s) ago
Service ok. Food ok. Overall good.
1 people find it helpful
Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are glad you enjoyed our service and food. We look forward to welcoming you back for an even more wonderful stay. Sincerely, Istana Nelayan Hotel & Convention Management
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Ratih K. K.
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Staycation
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9.7
/10
Reviewed 16 week(s) ago
3 star hotel but feels like 5 star hotel, very satisfied sleeping in this hotel 😍
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3 people find it helpful
Accommodation's Reply
08 Dec 2025
Dear Ratih, Thank you for your wonderful review. We are delighted to know that your stay at our hotel was a five-star experience. Your comments mean a lot and inspire our entire team to continue to strive for the best service. We look forward to welcoming you back again for an even more memorable experience. Sincerely, Istana Nelayan Hotel & Convention Management
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R***y
icon-Business
Business
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9.7
/10
Reviewed 19 week(s) ago
The service is great, Mr. Heru
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Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted to know that Mr. Heru was impressed with the service of our staff. We will pass on your comments to him to express our appreciation for his excellent work. We sincerely hope to welcome you back again with our continued excellent service. Sincerely, Istana Nelayan Hotel & Convention Management
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C***a
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Staycation
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8.5
/10
Reviewed 19 week(s) ago
Affordable price, clean hotel, spacious and clean rooms, bathroom and room amenities are quite complete, the food is delicious.
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1 people find it helpful
Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you very much for your positive review. We are delighted that you enjoyed your stay with us, including our hotel's cleanliness, our comfortable and spacious rooms, our excellent facilities and the quality of our food. Your feedback motivates our entire team to continue providing the best service at an affordable price. We hope to welcome you back on your next visit. Best regards, Istana Nelayan Hotel & Convention Management
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D***n
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Staycation
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10.0
/10
Reviewed 19 week(s) ago
The hotel staff was really cool, they suddenly said that it was my adoptive mother's birthday, they immediately made mirror art and gave me a cake the next day.
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Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your wonderful review. We are so glad that our team helped make your parents' birthday even more memorable. We would like to express our gratitude to all our staff. We hope that this wonderful experience will bring back happy memories for you and your family. We look forward to welcoming you back again with our best services. Best regards, Istana Nelayan Hotel & Convention Management
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Verified Traveler
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10.0
/10
Reviewed 21 week(s) ago
This is my second stay at this hotel, as I happened to be attending a business meeting. The hotel's ambiance, staff, and rooms are highly recommended for anyone looking to stay at the Istana Nelayan Hotel. Thank you 😁🙏🏼
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1 people find it helpful
Accommodation's Reply
08 Oct 2025
Dear Guest, Thank you for choosing Istana Nelayan Hotel & Convention for the second time and for taking the time to share your experience. We are delighted to learn that the hotel's ambiance, staff service, and room comfort have left a positive impression. Your review motivates us to continue providing the best service. We look forward to your next visit to Istana Nelayan Hotel & Convention. Warm regards, Istana Nelayan Hotel & Convention Management
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D***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
It was fun... I'll come back and stay there again sometime.
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1 people find it helpful
Accommodation's Reply
08 Oct 2025
Dear Sir/Madam, Thank you for your positive review. We are delighted to hear that you had a pleasant stay. We look forward to welcoming you back to Istana Nelayan Hotel & Convention on your next visit. Warm regards, Istana Nelayan Hotel & Convention Management
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miftah r.
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8.5
/10
Reviewed 24 week(s) ago
Mantul recommended, comfortable and clean hotel.
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Accommodation's Reply
08 Oct 2025
Dear Mr./Ms. Miftah R, Thank you for your review and recommendation. We are very pleased to know that you found our hotel comfortable and satisfied with its cleanliness. We hope to welcome you back to Istana Nelayan Hotel & Convention on your next visit. Warm regards, Istana Nelayan Hotel & Convention Management
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The facilities are comfortable, the rooms are really nice, and the breakfast is delicious. The staff is kind and friendly.
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Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you enjoyed our facilities, our room and breakfast, and the excellent and friendly service from our team. Your feedback drives us to continue to provide the best possible experience to all our guests. We look forward to welcoming you back on your next visit. Best regards, Istana Nelayan Hotel & Convention Management
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Muhammad m. m.
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Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The staff there are very friendly and nice
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3 people find it helpful
Accommodation's Reply
08 Dec 2025
Dear Mr. Muhammad, Thank you for your positive review. We are delighted to know that you received friendly and excellent service from our team. Your feedback is a great motivation for us to continue to strive to provide the best service. We look forward to welcoming you back on your next visit. Best regards, Istana Nelayan Hotel & Convention Management
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mahesa m.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 31 week(s) ago
This hotel has improved quite a bit compared to its previous stay. I stayed here again today, but the food was lacking in flavor. The variety was okay, but I found the corn to be sour, the white rice dry, and the check-in process was slow. Everything was fine in my previous stays.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. Mahesa M, Thank you for choosing Istana Nelayan Hotel & Convention as your accommodation and for taking the time to leave a review. We are pleased to hear that you have noticed improvements in our hotel compared to before. We apologize for the unpleasant experience regarding the quality of the food during your last visit. Your feedback regarding the less than fresh taste of the corn and the dry white rice is greatly appreciated, and we will immediately follow up with the kitchen team to improve quality and better control in the future. Feedback like this is very important for us to continue improving our service. We look forward to welcoming you back and providing a more satisfying experience in the future. Sincerely, Istana Nelayan Management
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Susriyanti
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
The staff is very friendly, the rooms are clean, the food is delicious
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Accommodation's Reply
24 Jul 2025
Dear Ms. Susriyanti, Thank you very much for your positive review! We are very happy to know that you had a pleasant experience with the friendliness of our staff, the cleanliness of the room, and the taste of the food we served. Your feedback is a great motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. Warm regards, [Management of Istana Nelayan Hotel & Convention]
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Number of reviews per page
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