Dear Valued Guest, Thank you for taking the time to share your experience at Aston Simone Hotel. We are pleased to hear that you and your family enjoyed your clean and comfortable room. However, we apologize for any inconvenience you experienced regarding the limited supply of mineral water in your room. We greatly appreciate your feedback, especially concerning the needs of families, who require more attentive care. We will use this feedback in our evaluation process to improve our existing policies, making them more flexible and prioritizing guest comfort, particularly for families with children. We are sorry that the service we provided did not fully meet your expectations. Thank you for your interest and feedback. We hope to welcome you and your family back again with an even better experience next time. Sincerely, Anton Hartanto, General Manager