Service from staff excellent, always eager to help

Nos encantó quedarnos en este hotel. Las personas que trabajan ahí eran muy amables y el desayuno estaba delicioso. Nos trataron muy bien todos los empleados de ahí pero el que se portó muy increíble con nosotros fue Rodrigo. Nos ayudó mucho y nos puso mucha atención y fue muy agradable. Y siempre tenía una sonrisa en su cara. Cualquier cosa que necesitábamos él estaba ahí para ayudarnos. También nos gustó todo lo del hotel porque era muy tranquilo y cerca de todo. Mi mamá y yo recomendamos este hotel.

Visited number of occasions, staff very helpful and friendly, room cleaned daily, pool area kept very clean

I liked that the property was a short driving distance from the Palma ferry port and also had a bus stop near the front door if you plan to take public transit around. The view from either side of the hotel was very nice; Garden/Sea view or a Mountian view. The beds were a bit hard for my liking but the bathrooms have been updated nicely.

Clean and pleasant

I was slightly worried about our stay due to previous reviews but I needed have worried! Myself and my young son had a lovely stay! Everything was clean that I saw, our room was small, not ultra modern but I feel this is reflected in the price! Comfy clean beds, outstanding staff! Especially the fabulous bar man that went out of his way every day for us including bringing cold water for my son when he was all hot and bothered waiting for a taxi! 10-15min walk with a little person to the beach or to the bus stop to take you into Palma. One big annoying thing… I didn’t find the big supermarket until the last day! It’s on the main road directly under the hotel hill under a gym. Frustratingly I spent all week buying things from the tiny shops on the way to the beach most of the week! I have one tiny complaint … travelling alone with a young son exhausted from swimming every night it would have been nice to have had a tiny table on the balcony to use for the odd picnic supper! , our room only had 2 uncomfortable plastic chairs on the balcony. Overall .. highly recommended for a cheap stay near a beach, with a pool , fantastic breakfast & breakfast staff and the best barman in the world!!, 25 euros from the airport with a 25mins journey, but with a taxi booked through the hotel the return airport taxi trip was nearly 35 euros. We had a wonderful trip

Receptionist on check in wasn't friendly. Room service conditions were not explained. One of the restaurant staff was very rude to me. I was surprised diner did not come with drinks even tap water wasn't provided. I was told I have to buy water and I wasn't allowed to bring my own water. This is ridiculous. This was something they were supposed to highlight to me during the booking and on point of check in. Also not many meal options provided. Room did not have a fridge under the heatwave. However room cleanining was on point. This is the only service l was happy with in the hotel.

I liked everything, except the lack of shops and restaurants close by as the hotel was on top of a hill. This, however, resulted in amazing views :)

The property was walking distance to the beach which I enjoyed

The room was clean and the staff was lovely. Breakfast is nice. However there was an old sweat smell in our room and furnishings need to be updated.

Absolutely wonderful stay at MLL Blue Bay Hotel. Stayed fir 3 nights bed and breakfast. Spotlessly clean, great pool area (which was also extremely clean), and great breakfast choices, something for everyone. Staff also very friendly and helpful. Would definitely return!

Nice and clean hotel, very good views and nice stuff.

The staff were all happy and helpful especially Mika on reception and Paco on the bar. Good breakfast and real value for money. The hotel was also very clean

Wouldn’t let me cancel due to ill health so I had to pay for the booking, awaiting a response from the CAB. No empathy here, avoid booking, go with a hotel more sympathetic and empathetic which isn’t all about the money

It was a lovely hotel, very friendly, it was November and cold outside but the hotel was lovely nice and warm, very comfortable, with great breakfast actually the breakfast was outstanding.

Given the price point, I felt that the hotel was comfortable and represented good value for money. There was a lack of information about breakfast and the restaurant, with the room not spotless, but the staff were very friendly. There was though a pervasive smell of cigarette smoke across the heating units which was pumped into the rooms.

Trouble free stay, bus stop outside hotel, reasonable cab fares and buses. Good eateries nearby. However the property could do with a cosmetic upgrade throughout.

It was a very nice hotel and the staff were brilliant. I would suggest a room with a sea view as this is lovely. We went half board and the choice of food was very good and the quality was fine. Public buses take about 35 minutes to get to Palma. There is a bus stop outside the hotel and another route stop at the bottom of the hill. A single trip costs €1.50 so very good value

Good cleaning and personal / staff. Great people at the restaurant, bar and reception.

Hotel was clean and tidy, staff were lovely and pool was great!