I booked a family room for 3 people. I was also told there would be breakfast for 3 people, but I actually got breakfast for 2 people when I checked in. I complained to the hotel and was told to complain to Traveloka. I asked Traveloka customer service, but they didn't respond anymore. PLEASE IMPROVE THIS AFTER SALES

The door lock was broken, so it could be opened from the outside. When I told the front desk, they responded immediately, but said they would fix it the next day and didn't offer to change rooms. The repairman tried to open it again from the outside, but it didn't open that time. Later, my neighbor mistook my room for the door and it opened. Other than the door lock, I had a comfortable stay. They allowed early check-in, and they were very kind to Japanese people. The breakfast was delicious. I also think the 11:00 check-out time is an attractive feature.

The breakfast was delicious and the hotel staff were all very friendly!! The room was well-heated so I slept very comfortably! And the bathroom had a bidet which was really nice! I will definitely stay at this hotel again next time I go up to Seoul.