8.6
Very Good
From 2,805 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Hotel Ciputra Cibubur managed by Swiss-Belhotel International
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Bedroom (24)
Family Friendly (22)
Staff Friendliness (22)
Ambiance (22)
Room Space (21)
Taste (21)
Surroundings (20)
Bathroom (20)
Accessibility (19)
Wifi (17)
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Traveler Reviews Hotel Ciputra Cibubur managed by Swiss-Belhotel International

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40
Customer reviews
R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
The hotel staff was friendly and helpful during check in. Thank you.
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Rurin S.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Good room, service, area, food. Always come back and very comfortable hotel
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E***y
icon-Staycation
Staycation
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8.8
/10
Reviewed 1 week(s) ago
The pool view is really nice. The room is comfortable 😍
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Accommodation's Reply
10 Jul 2025
Dear Sir/Madam, Thank you for your positive review! We are delighted to hear that you enjoyed the pool view and felt comfortable in your room. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. Best regards, Elvriani Girsang, General Manager
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L***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly service, friendly people, good facilities.
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Accommodation's Reply
10 Jul 2025
Dear Sir/Madam, Thank you very much for your positive review! We are delighted to know that you were satisfied with our service, the friendliness of our team, and the facilities we provide. Reviews like this mean a lot to us and encourage us to continue providing the best. We hope to welcome you back again soon. Best regards, Elvriani Girsang, General Manager
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daniel t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Quite satisfied overall but there are shortcomings in terms of soundproofing in the room, especially if the neighbors next door bring noisy children, it really disturbs the peace into our room. I also experienced an unpleasant incident where the initial room that was given to me (811) turned out to have been / was being used, the situation became very awkward when I entered the room and there was still another family in the room, the coordination between housekeeping and reception was not good in this matter
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Accommodation's Reply
03 Jul 2025
Dear Mr. Daniel, Thank you for taking the time to share your experience during your stay with us. We apologize for the inconvenience you experienced, we regret that it happened to you. This is a serious concern for us, and we will immediately evaluate and improve the coordination between the receptionist and housekeeping teams so that similar incidents do not happen again. We also noted your feedback, this will be forwarded to management for follow-up as part of improving the facilities. We remain grateful that you felt quite satisfied overall, and we hope to be given the opportunity to welcome you back in the future with a much better experience. Best regards,. Elvriani Girsang. General Manager.
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Y***t
icon-origin-TRAVELOKA
7.9
/10
Reviewed 4 week(s) ago
Phone not working, leaking toilet
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Accommodation's Reply
18 Jun 2025
Dear Mr/Mrs. Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the phone and the leaking toilet during your stay. we are taking immediate steps to fix these issues. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a much better experience. Best Regards, Elvriani Girsang General Manager
Yowana P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
I like it because my room is decorated simply to commemorate my anniversary❤️thank you for being so kind to the hotel
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Accommodation's Reply
18 Jun 2025
Dear Mrs. Yowana, Thank you very much for your positive review! We are very happy to be able to celebrate your special anniversary. Hopefully our simple decorations can add to the happiness on your special day. See you again on your next visit! Best regards, Elvriani Girsang. General Manager.
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Rurin S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 5 week(s) ago
AC always off every 15 minutes, we can't sleep well and we already report to the receptionist, she said already fix but in second night it happen again event more worse the AC always off every 5 minutes. It's very disappointing.
1 people find it helpful
Accommodation's Reply
10 Jun 2025
Dear Ibu Ruri, Thank you for your review. We sincerely apologize for the inconvenience you experienced with the AC in your room. We deeply regret that this happened, especially after you reported it and have not received a satisfactory solution. We have forwarded your feedback directly to the technical and management team for a thorough inspection and immediate repair to prevent similar incidents in the future. We greatly appreciate your feedback, and hope to be given the opportunity to provide a much better stay experience on your next visit. Best regards, Elvriani Girsang General Manager
n***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
like it because there is special access to the mall and good facilities, breakfast also tastes good. recommended for family vacation..
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Accommodation's Reply
07 Jun 2025
Dear Sir/Madam, Thank you for your positive review! We are very happy to hear that you enjoyed the facilities and services at Hotel Ciputra Cibubur. A hotel with direct access to the mall and also a delicious breakfast. We look forward to welcoming you in the near future with an equally interesting experience. Best regards, Elvriani Girsang. General Manager
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
The hotel is comfortable, the service is good, the food is delicious, the facilities are also great But when I wanted to check in, the room was not immediately ready. Had to wait ±15 minutes. Even though check-in was around 6 pm. I was tired from the trip and hoped that when I arrived at the hotel I would immediately go to my room and rest but instead I was asked to wait because the room was not ready One more thing, the TV is still old-fashioned, not a smart TV that can access video streaming services. So it feels incomplete, especially now that many hotels with lower classes and prices already provide smart TVs
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Accommodation's Reply
07 Jun 2025
Dear Sir/Madam, Thank you for your positive review! We are very happy to hear that you enjoyed the facilities and services at Hotel Ciputra Cibubur. The breakfast was delicious. We apologize for the inconvenience when you checked in late to get the room key. Your input is very important for future improvements. We are trying We hope to welcome you in the near future with an equally interesting experience. Best regards, Elvriani Girsang. General Manager
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Ranny K. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly staff, clean environment, go straight to the mall. 👍
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Accommodation's Reply
07 Jun 2025
Dear Sir/Madam, Thank you for your positive review! We are very happy to hear that you enjoyed the facilities and services at Hotel Ciputra Cibubur. A hotel with direct access to the mall. We look forward to welcoming you in the near future with an equally exciting experience. Best regards, Elvriani Girsang. General Manager
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Afifi M. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Awesome! Hopefully we can hold a mid-term conference in this hotel for #GenZen Indonesia Emas 🚀🤍🫡👋🏻✈️
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1 people find it helpful
Accommodation's Reply
07 Jun 2025
Dear Sir/Madam, Thank you for your positive review! We are very happy to hear that you enjoyed the facilities and services at Hotel Ciputra Cibubur. We look forward to welcoming you in the near future with an equally exciting experience. Best regards, Elvriani Girsang. General Manager
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
some reviews "complain" about the variety of food at breakfast. there is not much variety, but for me it doesn't matter because surprisingly everything is delicious. nice experience staying here 😊
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Accommodation's Reply
07 Jun 2025
Dear Sir/Madam, Thank you for your positive review! We are very happy to hear that you enjoyed the facilities and services at Hotel Ciputra Cibubur. Thank you for your feedback regarding the less varied breakfast, we will immediately follow up with the team for improvement. We look forward to welcoming you in the near future with an equally interesting experience. Best regards, Elvriani Girsang. General Manager
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nur a. h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Friendly staff, clean room, I forgot my clothes and they helped me deliver them to my house.
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Accommodation's Reply
07 Jun 2025
Dear Sir/Madam, Thank you for your positive review! We are very happy to hear that you enjoyed the facilities and services at Hotel Ciputra Cibubur. We look forward to welcoming you in the near future with an equally exciting experience. Best regards, Elvriani Girsang. General Manager
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very satisfied and very affordable.
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Accommodation's Reply
07 May 2025
Dear Sir/Madam, Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at Hotel Ciputra Cibubur. We look forward to welcoming you back soon! Best regards, Elvriani Girsang. General Manager
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Wulan S. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Happy to stay here, hope for sauna and breakfast improvement due to food not having fresh taste.
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Accommodation's Reply
07 May 2025
Dear Ms. Wulan, Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at Hotel Ciputra Cibubur. We look forward to welcoming you back soon! Best regards, Elvriani Girsang. General Manager
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YUSACH C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Stopped by to stay here because I had some business at Cibubur Junction.. It was very pleasant because the hotel was very clean and in the same building as the mall.. The staff were friendly and pleasant The food was varied and delicious If you go to Cibubur, you will definitely stay here Moreover, the hotel made me a Swissbell member Good Job
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1 people find it helpful
Accommodation's Reply
07 May 2025
Dear Sir/Madam, Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at Hotel Ciputra Cibubur. We look forward to welcoming you back soon! Best regards, Elvriani Girsang. General Manager
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B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The hotel staff is friendly, the room is nice, tidy, there is a children's room for playing ball and coloring and a big screen to enjoy cartoons. The hotel is directly connected to the Ciputra mall with just one tap on the side door of the mall. Overall we like it 💯
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Adam H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Friendly staff, fast response, clean room. Only breakfast has little variety and standard taste, maybe because I didn't join the sahur program. Thank you.
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The hotel is luxurious, clean, nice.
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Accommodation's Reply
18 Mar 2025
Dear Sir/Madam, Thank you very much for your positive review! We are very happy to hear that you were satisfied with your experience at Hotel Ciputra Cibubur. We hope to welcome you back in the future with even better service! Best regards, Elvriani Girsang. General Manager
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Number of reviews per page
20
40