The overall stay was lovely. However, when I was in the steam room I touched a wall which burned my hand and the hotel didn’t really acknowledge the issue. They took 15 min to bring me ice and just acted surprised, not taking the issue seriously. This was the most serious burn I experienced in my life and I wasn’t able to use my hand for days. The day it happened, we told them this was quite serious as there was no sign and other people could get hurt and in return they just offered us our parking fees and a beer... the way they handled this matter was really disappointing for a 5 star.