Overall Ratings & Reviews Ellis Ecotel

Clean and comfortable. The mobile data is weak inside as well as their wifi itself. Love the hot and cold showers. Will definitely choose to stay here again!

It ' s a great place for a short stop in legazpi city on a budget.

The staff was very professional and helpful 🙂

The receptionist was nice. Not crowded. They even give us extra pillows and blankets.

Smells bad inside the room. Broken telephone. No added security to lock door.

the room is dirty. the aircon keeps on dropping water. the door is to hard to open and close. the room is not ready even though we check-in late.

All staff are very nice and accommodating. The hotel was clean, has a nice view and strategically located - a ride away from restaurants and malls. The food was nice. We just had a problem with the room air conditioning, it was not that cold and it was defective. Despite the attempt to increase the temperature, it didn’t work. They tried to transfer us to 2 different rooms, encountered the same problem. It was uncomfortable. Good thing was that the weather was cold so we can somehow deal with the temperature, so we decided to stay in our original room. If it was summer time, it would definitely cause too much inconvenience.

I love my stay. It was easily found by the e tricycle or the jeepney driver

Small room but it's okay. The only problem was the air conditioner unit, as per the maintenance guy who went up to our room the unit detects the temp of the room. (I think it was stuck at 24 - 23 degrees, even if you adjust it with the remote the temperature won't go down.)

The hotel staff were very professional, friendly and helpful. The location of the hotel is right next to the sea and you can see the beautiful Mayon Volcano. However, during our stay the wifi was down and even my own roaming internet access could not get any signal inside the room. The room was very poorly maintained. There was no window and ventilation. The room smelled of mould and you can actually see moulds around the air conditioning unit on the wall. My asthma was triggered during my very short overnight stay. The room itself was also very small. It had a queen size bed but it looked like it should only be for a single bed. The bath mat in the room was ripped and it had a big hole. The room was also quite dark. There was a dim bedside lamp and 1 ceiling light functioning. The other ceiling light was in need of replacement. I will not return to this hotel again.

the rate did not meet our expectations. it is too expensive for these experiences: the room looks old, the walls are made of cheap materials I can even here the phone vibrating from the next room! the aircon is not cooling enough, the floor is made of wood but not maintained well, there are ants on the table I don't even know where they're from, the check-in process takes long, our keycard was not even working and the location of the hotel is not friendly and is too hidden. they did not also give the breakfast stub upon check-in but instead we have to drop by the Front desk first before going to Ellis (ground floor and few meters away from hotel), and they served cold hot dog (for real) for breakfast with Ginisang amapalaya, which I think is not a good combination. overall, I was not impressed with the service and the product knowing that it is managed by Enderun.

Location, good location, comfortable, nice staff

Good job for the staffs. They are very accommodating.

It's very nice to have breakfast with the beautiful view of Mayon. I love the fresh air coming from the sea.The room is clean. However, I only stayed for one night since they are repainting the hallway and I have allergies on paints.

Photos are deceiving. Location of hotel is poor.

The ambience facilities rooms are great ;) Neat and clean. Staffs are polite and accomodating 😉

Poor signal. Wifi is bad. Breakfast is not worth in the payment made.

Breakfast is not available .. I remembered that with my reservation breakfast is included

Not that really bad but can’t say great neither. Breakfast was poor since we weren’t given a choice. Only hotdog was offered. No enough toiletries also and there was a cockroach inside the room. Charging of addtl bed varied depending on the FO staff on duty.

The hotel is easy to find, very good location, described well in the webpage and all the same in person, the value for money is excellent, so cheap for its overall status. Almost similar to high end hotels!