Overall Ratings & Reviews SureStay Plus Hotel by Best Western Brandywine Valley

Smells like cigarettes.

I've stayed at this hotel several times over the past couple years and have never been disappointed. The staff are friendly, the rooms are clean and as shown, and the location has easy access to gas, groceries, restaurants, and more. If you're looking for a luxury retreat you'll be disappointed, but for me, this hotel can't be beat.

Disgusting room!

Room was filthy, outlets removed from all bedside tables and desk, a/c unit was filthy, there were roaches. I left early and took all of my belongings to work to be disinfected and washed.

It was terrible checking in. The tall dark skin young lady was very rude & argumentative. The first room she gave me was horrible in a back corner which looks unsafe. The second room was ok until I went to take a shower. The shower has some sort of water leak. Once you torn on the facets hot & cold keep running the water filling up in the tub, so in the middle of showering you have to turn off the water because the water is settling in the tub, very slow drain. The faucet for the hot water very hot had to use a wash cloth to turn it on & off to avoid burning my hand. This room should have never been tented. They say breakfast is included, that’s a big joke. I wouldn’t stay @ this property again. The property is run down, this was the worst stay I ever had. Very disappointing.

It was nice cheap convenient, and has a pool!

The bathroom sink stopper wouldn't pullup so water was filling up. On my way out i reported it and when i returned back to room issue was resolved. My key had a problem once again problem was resolved. So i definitely will be returning cause this kind of service we all look forward no delays. First time and i will recommend surestay to anyone in need of place providing they not booked.

Staff are approachable and helpful. I don't like the smell of the room, smell like cigarette, the hair drier was not functioning, i didn't ask to bother since I took a shower an hour before I left.

The bathroom toilet was nasty and did not work the shower was broken the room floor was dusty the plugger was in the middle of the room. Overall needs to be cleaned the walls vents blow dryers are full of dust

Stay away! Dump. Falling apart. Dirty old and unsafe! Breakfast is a joke! I only stayed 1 of two nights because tub was so dirty. Barely hot water. Disgusting. Floors dirty!

Convenient, clean and a lot of food option

Room onli

Full of bugs. I had to leave and find another motel. Lost my deposit. HORRIBLE!

Sink was dirty, tub lining was

Didn't met expectations checked out within the first 5 minutes

Very nice hotel, confortable, quiet, clean. Close of many restaurants.

The staff is nice and helpful. We forgot a few items and they called to notify us and kept our things safe until we were able to pick them up.

The bathroom was old and dirty, the place doesn't feel safe for kids,and for my luck the neighbors were estremely loud

Nice staff. Great location.

Overall, the hotel room was okay, but the cigarette smoke was unbearable and triggered a coughing fit. With no other rooms available and no option for a refund, the experience ended up being terrible.