Dear Pasca S., Warm greetings from Veranda Hotel Pakubuwono. Thank you for your review of your stay. While we want you to have an excellent experience, we regret that you experienced the inconvenience of our staff being less than friendly, attentive, and helpful. We deeply regret that your experience did not reflect the service standards we set at Veranda Hotel Pakubuwono. We are always committed to providing sincere, attentive, and responsive service to our guests' every need. This incident clearly fell short of our expectations, and we understand how it may have impacted your comfort. On behalf of management, allow me to extend our sincerest apologies for the unpleasant experience you encountered. Please be informed that this feedback has been escalated to the relevant department for improvement and to create a better experience for your next visit. Thank you for sharing your experience, and we hope you will give us the opportunity to serve you better in the future. Sincerely, Dewi Novita, General Manager
