Overall Ratings & Reviews Hotel Terranova

The grounds are beautiful- except the road leading to the hotel. The rooms are a tad bit shabby. Just needs updating. But it was clean and cool and the pool is lovely. Food is good.

Is good place to stay ..staff is good

Room provided was pretty old and many issues with the room facilities

Clean, smells good. Outdated.

Good.

El desayuno es buffete y cuesta $200 por persona, hotel austero

Hotel was very nice and quiet location. Staff friendly and helpful. No safe in room as listed on Expedia website was only negative aspect for me.

Clean

Se reservó para pagar en el hotel pues no me querían dar habitación por qué se les llenó el hotel y mi habitación se ocupó que intentaron hacer cobro sin éxito y le digo pero mi reservación era para pagar a mi llegada no antes y aún así no me marcaron para notificarme que no había habitaciones al final de espera si me dieron una habitación. Pero el mal rato nadie me lo quita

Very comfortable room, lovely grounds. Excellent staff, great restaurant. We stayed an extra day.

The place looks the same it is in the pics ; it is a big property very spacious lovely pool are with a huge green are next to the river.

It was pleasant

They have my room with no tawells

Poor service first night we asked for a second coffee mug two person room w one mug second day we didn’t have towels we call the front desk and didn’t receive them until 6 hours later. Made us late for a event we had.😡 rest of our stay was ok

Clean room and staff always nice.

The other reviews, that this is a formerly prominent hotel that is trying to make it, are generally accurate. It is a bit far from the more commercial parts of Coatzalcoalcos, but since Coatzalcoalcos is one of the most horrible places I have been in Mexico, its distance is a plus. I stayed for only one night, wish it had been more.

easy check in, friendly staff, great room

With hot weather was looking forward to usisng the pool however it looked like it needed maintenance so didn’t use it. Also towels in the hotel were very old. Staff were friendly

The hotel is safe and the staff is very friendly and helpful.

Hotel un poco viejo ya. Con un poco de mold y olor a viejo.