Location was good, staff were friendly, the room was smaller than I expected, it was a hot day and the main window did not open sadly and I was not able to turn the hot towel rail off. One of the towels was not clean and could not find a replacement. Heart House has alot going for it, with a few minimal changes I could write a fab review. My first stay here.

Great staff friendly helpful Good breakfast Bars perfect for every taste. Good air con

Did not get informed that breakfast started 1 hour later the day i stayed other than that evening was great

Good location. Free parking. Basic, but satisfying.

⭐️⭐️⭐️⭐️⭐️ Without a doubt, this is the best place my wife and I have stayed so far. From the moment we arrived, the hospitality was absolutely first class. We were made to feel genuinely welcome, and nothing was ever too much trouble. The staff were friendly, professional and always happy to help, which made our stay even more enjoyable. The room was spotless, beautifully presented and extremely comfortable. You can tell a lot of care and attention goes into maintaining the property. Everything was finished to a very high standard, and it really felt like a home away from home. The food was outstanding. Every meal was fresh, full of flavour and prepared to a high standard. It exceeded our expectations and was one of the highlights of our stay. What impressed me most was the overall experience. It’s rare to find somewhere that gets everything right, but Heart House NEC certainly does. The service, cleanliness, comfort, atmosphere and attention to detail were exceptional from start to finish. A huge thank you to everyone at Heart House NEC for making our stay so memorable. We will definitely be returning, and I wouldn’t hesitate to recommend this place to anyone looking for quality accommodation. Keep up the fantastic work—you’ve set the bar incredibly high!

Excellent

My husband booked a room in the house for our stay, as I was going to see Take That in Coventry. Google maps takes you to the property using the postcode (our car's sat nav didn't). In the house, there are 10 rooms all with their own shower room. The bed was comfortable, and the bedding was clean. The floor was very creaky and uneven and overall not horizontal, although it didn't really bother us. The shower doors were ok when they were shut, but one wasn't held in the lower track and needed attention. The shower itself was great and easily controllable. There was a kettle, tea, coffee, milk sachets and sugar. They even had decaf. The same key worked the front door and our room. The front door lock was tricky and probably needs minor attention. The restaurant was great, and full of quirky decor. They were very busy and we did have to wait quite a while for our breakfast, but we were not in a rush. Breakfast is served from 8 a.m. to 1:00 p.m. I would definitely recommend Heart Hotel, and I wouldn't hesitate in returning! The hotel has been on "the Hotel Inspector ", series 20, episode 8....to give you a chance to view it before you book

Wow what a hidden Gem, quirky but brilliant. We will definitely be returning! The staff were amazing, so accommodating and friendly, the breakfast was delicious! Just wished we had more time to enjoy the place more!

Poor restaurant food - no one to speak too when noisy site campers stayed up late.

Amazing two night stay. The David Pod was excellent beautiful views astonishing. Breakfast was fantastic,staff so happy and friendly. Loved every minute perfect stay and weather was great. Will be booking again it’s our 6 stay there and we can’t fault it.

Very quirky but good value…

Staff were good. The site is very nice. Good breakfast. Shower all good in the log cabin we stayed in. Good quiet location. We liked our stay and recommed. As mentioned to staff cleaning just needs to be improved a bit.....our main issue was the shaving hair all around under bathroom mirror.

I've stayed here over 20 times now, always good staff are always friendly and food is good. Set in the middle of the country side makes it brilliant for works stays or for families. Will be back again.

Lovely people, great accommodation and a fantastic breakfast I will be back!

Peaceful area, very clean pod and ample parking

Lovely house and very clean with wonderful themed rooms. Whole venue was beautiful and staff very friendly and helpful. Would definitely return.

Great restaurant, lovely staff and simple and easy

Loved our stay here! Cosy cabin, was clean with only slight signs of wear. Lovely open remote space to sit out in the morning, onsite restaurant and bar was lovely with quirky decorations. 100% will be our go to when travelling from now on!

240v cables without connector is freely roaming under the bed. Smoke from fan under sink. Crack sink, rotten stairs to the Shepard wagon, no path from carpark and charged for drinks that were included in the food vouchers. And the mattress wad disgusting with springs poking through. I’ll never go back.

Stayed in a shepherd hut. En-suite and warm. Definitely better than the pod