Overall Ratings & Reviews Best Western Plus Ticonderoga Inn & Suites

The hotel is nice, smells good and the restaurant is a nice option for dinner. The front desk isn’t attended without ringing a bell, which would be fine except when the front desk person did show up they continued their personal conversation with another staff member while we stood there waiting to check in. The only other annoyance was we left our “do not disturb” card in the door slot because we DIDN’T want our room serviced while we were out. The cleaning service took the card out of the slot and cleaned anyway. I would have preferred they honor the card in the door, even if they thought it was left by mistake. A simple voice message on the phone could have told us they didn’t clean because of the do not disturb card being in place.

Very clean in convient area.

Its a beautiful area staff is amazing

Inexpensive. No microwave in room. No hot water when we arrived in afternoon. There was hot water the next moring. Room AC smells like stinky feet when only fan on.

I was very unhappy with the room. It had a very bad odor. The rugs were old and stinky. I took a shower and the tub backed up. Awful. The lady at the front desk was a sweetheart, she gave us another room. The place need a lot of work. Pool area and hot tub is a mess.

Clean rooms and friendly staff

It was close to Ft Ticonderoga, so great location. The bedroom and bathroom were new and very nice. The living room hadn't been updated yet and was dreary. The dining room menu options were not good. The wait staff was excellent.

It was fine, but needs a lot of work for the price. Staff tries very hard, but I think they’re short staffed.

Upon entry, i was greeted with toenail clippings all over the .ain entry room (the living room). Clippings were in tbe tub, on the couch, under the sofa table and all througjout the room in general. Then to find food and other substances unfer tbe furniture cushions and under the furniture. Then only to be found out that their hozsekeeping staff had insinuated that i left drug paraphernalia there. I have to ask, how would tbey know who left what there with their so obvious lack of actually following a cleaning regime? It didn't look like a vacuum had been run in the room for some time. But i later found out that i may no longer stay at their property. All because their housekeeper (a known drug addict) chose to slander me for no reason other than she felt it made her seem important. Perhaps the items she says she found in my room after i left, were things that she herself used in there when she was supposed to have been doing her job. BECAUSE WHAT THEY SAID THEY FOUND WAS NOT MINE. And i take great offense to their accusation. But regardless of that. The room was disgusting from tbe time i entered it.

NOT GOOD. No hot water for 2-day stay. Small adjustment unacceptable. Free wifi wouldn't work. No maid service for 2 day stay. Will never stay there again and would never recommend to anyone.

Convenient location, clean, friendly staff.

It was a nice stay for the purpose. Staff was friendly. Breakfast was lacking.

Fingernailcand toenail clippings all over the room. Food and otjer stuff under tbe

Great place to stay while checking out historical sites arou d it.

Excellent service and accommodation. No complaints or concerns. Would highly recommend.

This is a very nice venue. The room was clean and comfortable as well as easily temperature controlled. Staff was helpful and the breakfast was varied and tasty.

Beds were stiff, older coil spring mattresses, hot tub was lukewarm, restaurant and bar were closed due to staffing issues. Hotel staff charged me even though I was already charged through the Hotels.com app. 2 room fees and 2 incidental charges for Sunday. Almost a week and my money still not refunded. Why are we charged for mediocre or unavailable amenities? Disappointed

The accommodations were comfortable and clean. Only stayed for one night and had someone above my room that was heavy footed and loud late at night and early in the morning.

Spoke with desk clerk about no tv she explained that it was unsafe for employees to clear the snow off of the satellite dish acting manager never offered any discounts and the fact that there wasn’t any entertainment was not disclosed upon check in and by the time we checked out the next day still no entertainment

Everything was great except the restaurant service was not good. The hot tub sand filtration system was blowing sand in the tub and the pool was cold.