Overall Ratings & Reviews Red Roof Inn & Suites Jackson - Richland

Absolutely terrible experience here! We booked a non smoking accessible room two months ago being we were going to the Rodeo from out of town. Checking in the lady at the desk looked at my dad & said oh you’re the one who broke the mirror my dad was like huh?? We aren’t from here just made it in she apologized should have known then it was going to be a bad stay.They tried to give us an upstairs room. Went back to tell them it’s incorrect she gave us another room but told us she’d have to charge us an additional fee. It gets worse!.. we left for the day came back and it was a storm occurring tornado signs going off our key wouldn’t work! We got another key it still didn’t work! It took 30 minutes to get us back in the room. We were allowed into another room until it was fixed but we were already soaked for 10 minutes before that option was given. The staff that came to fix the door was doing the best he can not mad at him per se. Thought that was it? Nope there’s more bathtub would not drain until the next morning the shower was leaking & splashing onto the bathroom floor so it was soaking wet the entire time. All that was offered back was the up charge fee of 15$ they charge us for the new room that shouldn’t have been charged to begin with. Would never come back here or recommend it to anyone else run!!! If we could have left & our money back we would have.

Staff were absolutely horrible, and rude. Except Ms. Hanna, she was great. The others i would never deal with again. Room was minimum cleaned.

THE FRIDGE IN THE ROOM MAKES A LOUD TICKING NOISE ALL NIGHT! IF I COULD GET A REFUND- I WOULD BECAUSE I DIDN'T SLEEP AT ALL! The room had soda and food on the end table, candy stuck to the wall between the beds and tape stuck to the lamp cover...like it hadn't been cleaned in weeks!

I reserved 2 rooms the same When I arrived at the hotel 1 room was not available so due to last minute change I had to accept the change and be charged extra for it. The bathroom was clogged and no help and no breakfast as stated in the Hotels.com page. Terrible experience , will not stay at a Red Roof Inn again - this was my first time staying at one and will not return.

Too expensive for how dirty

Dirty!!!

Econo Lodge sold our room out from under us and Hotels.com refused to reimburse us our $160 for the 2 nights that we didn’t even get to stay

Close to highway

They did not have a room with 2 beds for me.

Swimming pool closed

Pool out of service, no complimentary breakfast

The check in process took a little time. The lady behind the desk (possible owner) doesn't have a pleasant demeanour. There were dead silverfish underneath the table in my, dead spiders on the floor and the sink stand was broken. The body wash did not dispense! Mot unsettling was my bed covers were stained, the sheets had large dark spots. When I brought it to the attention of the lady. She acted as if it was nothing, stated its OK they are all clean. Finally I convinced her to replace them. Which she did. Based off these things alone-no more Red Roof Inn for me!

Good night sleep for a fare price

Double queen accessible was 5☆ King accessible was 4- dree breakfast wasnt available at all not weekdays or weekend s 😢

The place is a road stop . That’s it , installation are very old and poor . However I just spends 5 hours there to continue my trip but I think was ok for the money .

Older motel with some updates but still needs some improvements. Bed was comfortable and the AC able to cover any noise. Generally quiet location.

The room was spacious but the furniture was noticeably dirty.

It was very clean and well kept. The front desk lady was not friendly at all. Very judgmental and complained about the guests the whole time of my stay. No matter how clean a place is, peace and relaxation is still required!!

The shower curtain rod was not fully attached to the wall and the drain in the bathtub did not work very well. I paid for a two queen bed room and was given a double because that's all they had. Don't advertise a queen bed room if you don't have them

It’s was very good, peaceful, and clean n no problems or no issues well bein there