Overall Ratings & Reviews Best Western Plus Kamloops Hotel

Booked for an overnight stop over. Receptionist was helpful in recommending places to eat but was confusing when talking about dollars as loonies and toonies? Aren't these cartoons? Bedding had greasy marks on it. Fortunately at the end of the bed on top but still very off-putting. Breakfast was ok. Parking was easy.

Front staff was very unpleasant. I do not like the fact that you have to pay for all of your rooms upon check in, plus damage deposit. Check in room 1 was the king suite I booked, it was still in use or not cleaned as it was still moist from a shower. They gave me a second room, 2 queen with sofa, told me that’s all they had unless I wanted to wait until the next day so they could switch it after they cleaned the other room. We were tired after 10 hour drive and since the staff was miserable I tried calling other hotels, nobody had rooms so we went with the 2 queen. Got to the room, it was nice size, but smelled like disgusting wet dog, possibly pet piss that wasn’t cleaned well. They did call and said they found a king suite so I went and checked it out. It didn’t stink, was clean enough just dated. After we got settled in the stay was good for the remainder of the trip. Free breakfast was a good add on, but if you wanted anything remotely fresh be there 30-45 mins before closing or you are getting bottom barrel. The free coffee machine in the main lobby was fantastic. The pool was very good for the kids, shallow pool, it was good and clean area. Parking was good and well lit. Lots of siren noise being on a main road. Close to lots of good restaurants and amenities. It turned out to be a decent stay after we got a clean decent room. The hotel could use some Reno’s and updates. House keeping is rare. I will say, $1500 for 4 nights is waaay too much for what you get.

The staff were friendly and helpful from check-in to check-out. It was clean and the fridge was cold. The breakfast buffet had a nice variety and was delicious.

Best Western Plus is our hotel chain of choice for travel in Western Canada. I don't think we will be staying at this Kamloops location again. On the plus side, beds were comfortable, everything was clean. Compared to BWP properties, it doesn't shine. The coffee machine in the lobby was out of service, the shower head in the room was loose (still serviceable), the towel storage for the shower were on the opposite side of the bathroom (someone not thinking), there was no welcome fruit or cookies at check-in (like many other properties have), and the breakfast was at the minimum standard to meet BWP standards.

Good

Our stay was nice and quiet.

Great breakfast!

I had a terrible time checking in and the other guests were quite noisy

Staff are great! Motel is old and rather smelly. But it’s fine for one night’s sleep as you’re driving through town.

Jenn at the front desk is so friendly and awesome

The staff were great, the room was clean, breakfast was lovely. The kids loved the pool. We had a hiccup with our booking, it was resolved quickly and professionally. We would stay again.

Room was great. Parking excellent. Breakfast choices were amazing

We had a very nice stay, beds were very comfortable.

The pool was unique and the room was clean.

Good place to stay.

Enjoyed my stay, very nice staff, who were helpful.

The hotel was great-limited staff at the front desk-but otherwise great The Asian restaurant next door has the best panoramic view of the city and extraordinary samosas!

Staff were very friendly. Lobby decorated so nice for Halloween. Our little grandson was with us and loved it!

Love

The front staff was very helpful.