Lovely stay - great room and lovely hotel setting and location. Wouldn’t hesitate me to recommend.

Clean room great staff awesome views

Beautiful hotel. The pool on the 8th has a sensational view. Beautiful plats, great beds and super modern, clean. Only downside for me was service. No service at all but the pool and almost made to feel like you were being troublesome to order a drink. Bar Staff / waiters on 8th floor were pretty nonchalant to be polite. On checking out you are also charged “mandatory tips” when you have to order everything yourself, walk up / down and sometimes told - “we can’t serve you, we’re preparing for dinner service (at 6pm) - pretty poor . Breakfast is fab, rooms are fab, just the poor service that’s letting the place dow .

The property was top notch, the staff were not. Slightly indifferent, the property and service did not match.

This was one of the most serene places to stay. The views were unreal, and the breakfast was amazing! The service was top tier too. I accidentally left a few things in my room after checkout, they contacted me within an hour and had it delivered to a Savoy location right by my airbnb the next morning. I would happily stay here again!

Good

Beautiful and perfect 5 star hotel.

Beautiful hotel with a quiet peaceful atmosphere.

Very comfortable hotel with amazing ocean views, clean, nice beds, excellent service. Breakfast was great, plenty of food to choose from. Decor is modern and fits very nicely with wilderness of Madeira. Strongly recommend for high quality hotel.

Lovely welcome from Patricia when we arrived and she was super helpful during our stay. Pool areas well kept and very comfortable. Breakfast was v good and the lovely Whitney served us who was very charming and efficient. Only downside was a very obvious’old’ blood stain on my duvet cover which was a surprise that the maids were ok putting in someone’s bed. It got changed but not great.

Likes-location. Calheta is a nice place the hotel is in a prime spot. Facilities very good. Pools and views at the breakfast are excellent Dislikes-we are members in the Savoy Signature group. This hotel does not come up to the standards of the Savoy Palace for example. Why? For us this seems to be a younger persons resort who may except an inferior standard. The foyer and corridors are dark and frankly depressing. For a relaxing resort one would expect light and brightness to lift the soul. Trying to negotiate dark stairs or very dark corridors was not nice. The suite room was not in great shape. There was staining on the sofa that looked like bodily fluids! Only one sink in a five star suite room, really? It no plug so wasted water. Doors and skirting edges looked in poor condition. Kitchenette fridge was effectively the mini-bar. Floor surface was lifting on the joins and badly scratched. The staff. Front desk were great. The restaurant staff less so. They looked poorly motivated and not trained very well. Savoy Palace is a world of difference! Staff here are not very proactive or looking out for things. Maitrede not on it I had to chase staff for cups, cutlery and missing items. Coffee at pool bar and it was cold! Today, various items at the breakfast buffet had run out (eg scrambled egg). The overworked chef apologised as he wasn’t told and it would take “some time” to do more. No soya milk or alternatives to dairy No nuts. Needs a serious shake up!

This resort is amazing. The food alone is worth the visit. Beautiful rooms, pools and views. It seems designed more as a couples venue as the shower and toilets are glass walled but at least enough obscuring glass for some privacy. Could make a friends’ trip a bit awkward if you don’t know someone well. But still a brilliant place.

Fantastic resort! Very friendly staff and great for young families with kids.

The rooftop pool offered an amazing view, perfect for relaxing

Everything about the stay was great.

Everything was amazing. Favorite part by a mile was the breakfast buffet. It’s a must

Pools were very cold. Staff were hit and miss, some excellent some not. Had an issue with the room bill which took time to fix and they weren’t very apologetic, not what I would expect from a 5 star hotel. Room was good, could have been cleaner and the spec was cheap. Restaurant was overpriced and extremely slow but the view was amazing. Nice hotel but don’t expect 5 star anything, much more of a 4 star experience.

We came for two days - we stayed five. Is there more to say? The gym? Nice! The spa? Nice. The pool? Nice! I had a burger at the bar on day one. Not the best one. We ate outside at the Italian restaurant nearby for the other days. Highly recommended. The staff at Saccarum was more than helpful and nice. All of them. The beds are comfortable. Very important for me.

Everything was perfect they are amazing people. The breakfast the rooms the workrs it was really perfect thank you guys for making the honeymoon more and more beauty

The ocean was visible .we particularly enjoyed the beach cafe. My only criticism would be lack of privacy due to transclucent glass in shower and toilet plus the the toilet for was a sliding glass panel which was very noisy during the night