Verified traveler
6.0
/10
Reviewed 348 week(s) ago
Hotels.com verified review
Hair in the bathtub. Staff couldn’t find my reservation with my hotel.com number. And won’t check for me. Then ask myself to call and check with hotel.com. While I was trying to contact hotel.com, luckily another staff came and checked for me, and found my reservation in like 3 seconds. Pretty obvious the first staff didn’t even check for me. And please note, the check in time is 6pm, which I didn’t look carefully when I booked it and paid extra to check in earlier, which is fine, it was my problem.
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