Overall Ratings & Reviews Charlesworth On The Park

We spent a week at the apartments. We had to contact the Coffs office at 1430hrs to get info on how to get into the apartment. The place was dirty uncomfortable laundry facility were shocking had to kick dirty linen out of the way to get in the door amenities didnt work properly took me 3 hrs to wash and almost dry one load of washing. Air conditioner was so old 1/2 time it didn't work which is not good in a place like Glen Innes.Dirty glasses in the cupboards had to wash up before I could use anything. Had to contact Coffs to get wi-fi info. Not once in that week did any staff member call into to ask if we were ok needed anything I had to wash my own towels. Futon bed as a lounge it was the most uncomfortable week I have ever spent. Considering the raters charged I expected better

It was easy close to ttown

2 steps to upstairs loose Shower door doesn’t fully close Apart from that some detail cleaning need but in the whole good Easy to deal with would likely book again if needed

Easy and helpful check-in via key box and a great overnight stopover. Thanks

Stairs were a bit sketchy for older people. Lovely property in a lovely location

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We were very disappointed with the standard of the accommodation. It is not what was advertised. For $300 a night, I wouldn't expect to find broken tiles in the kitchen, mould in the bathroom, cobwebs on chandeliers and it had a musty cigarette smoke smell. The curtains were hanging off the rods and were very dirty. On approaching the property the exterior is unkempt and rundown. My daughter has high allergies and within 10min of being inside she started reacting to the high levels of dust and mould. We had to make alternate arrangements. Sorry to say but not a good experience after a long drive.

This was an outdated and overpriced property compared to others we used on our trip. It wasn’t helpful that the name on the building was different to the one we booked. Communication with Hotels.com wasn’t good and I ended up having to call the property while standing outside and emailing ID documents to get access to the property. It’s never happened on previous bookings and I wasn’t impressed

It was clean and had everything you would need.

Great, basic accommodation. We stayed here 11 years ago, not sure a lot has been updated in that time. Our 3 bedder accommodated 6 people, one bathroom was tricky to share at times. We should have got 2 rooms for that reason. Limited kitchen items (for 6 people), so made catering hard. Very basic bedding, linen, pillows etc. Excellent location, we did lots of walks in the beautiful park. Accommodation manager was very helpful and friendly. Thank you, overall, we enjoyed our stay in Glen!

Great Property, Great understanding staff. Highly recommend

Wonderful stay, very comfortable and convenient. Super quiet ..

The apartments are adequate however there were a number of small but annoying features such as dripping taps, clock running backwards, limited cleaning equipment in apartment and uncomfortable couch. On a positive note the bed was comfortable and shower good.

a great Apartment for busines travel- thank you !

adequate. poor tv reception and internet

The location was great. Across from a beautiful park and very quiet location. Under cover parking was good as well. Good layout of property and plenty of room. Much better then a motel room. Fridge and stove were very unclean. Toaster was also dirty and outer plastic casing melted in places. A wet and smelly tray of cigarette butts at the front door is not a good welcome for non smokers. The floor and bench tops were clean but anywhere that could hold dust did. There are a number of other small maintenance issue that need addressing. However we still enjoyed our stay.

I have no idea how they can claim this is an apartment! It's a very small hotel room with a kitchen shoved in the corner. No privacy from the road.

Liked the quiet, pretty location opposite parks in centre of the town and walking distance to supermarkets. Spacious and nicely furnished. Very helpful manager. In all, a very comfortable unit. Didn't like not being able to leave our front door open because neighbour smoked outside his door and stinking smoke would blow into our apartment. However that has not deterred us from rebooking this lovely facility.

Enjoyable stay in a small block of units in Heritage style building with updates. Close to town with all comforts.

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