Very disappointed with this stay and would not return. The property advertised staffed reception from 2pm onwards and optional contactless check-in/check-out. We arrived around 4:45pm and reception was unattended, with no contactless check-in available. I instead had to call a phone number taped to the reception door for someone to attend. The room also did not match the listing in several significant ways. The “king room” was not a true king bed but two single beds pushed together. The room advertised a balcony, however the room provided was ground floor with only a sliding glass door. Mobile key entry was advertised but a physical key was provided instead. The room itself was poorly maintained. The mattresses were extremely uncomfortable, there was only a top sheet on the bed with no quilt or blankets, and the bathroom appeared to have black mould issues with an old mouldy shower curtain instead of the glass screen shown in photos. The shower plumbing made loud banging noises and the hot water became dangerously hot almost immediately. The fridge was switched off, unstable, and had damaged seals. The TV was very slow and did not include the advertised premium channels. The room was also clearly not soundproof as advertised, as noise from nearby guests could easily be heard throughout the night. Overall, the room did not match the advertised listing and raised genuine cleanliness, maintenance, and safety concerns.

Great stay, awesome service and good location.

It’s in a very good spot

Get kicked out on nsw time

Lovely Motel owner helpful and kind, lovely beds clean and new. Unfortunately the pool has black spot unable to swim. The room is in need of an upgrade. The garden needs weeding if a bit of effort was put in this would be a beautiful place.

Clean room,bathroom needs an upgrade though,spacious room,shops close.sliding door was super hard to open need muscles.

Yes

God clean room, close to a good coffee shop

Place is old and need’s updating

Good location, walking distance to good food.

Pool was in a state of neglect, un-enterable. Terrible shower. Bed was comfortable. Property in a state of neglect. Have stayed twice now, FIRST and LAST.

This was good value, we only needed a clean bed and shower.

Access to shops extremely good with Tweed Mall just five minutes' walk across the road. Air con worked well. Staff quite helpful particularly having arrived very late and well after reception had closed. Room very clean. However, the furniture in the room was very tired. Bed very light and moved when sat on. Drawers missing from cabinets and I had to get out of bed to turn off the lights - no bedside lights provided. Price was reasonable though considering only a few hours stay with10am strict checkout.

Clean room, and staff were good although very little interaction with them. Bed was comfortable and aircon quiet and effective. TV was a not user friendly and quite small. Overall our stay was pleasant enough.

Room was clean and staff friendly

Was str8 forward - greeted with a smile; room was clean and tidy, comfortable.

The room was very spacious and comfortable. The bathroom was clean but it is in need of some renovation due to the age of the building. Check in took a while for the Manager to find my booking, but he was very pleasant and friendly. Overall a very good and reasonably priced Motel and close to the centre of town.

Check was fairly quick and seamless although reception was all locked up at 3:00 on a Saturday. We received a complementary can of drink on arrival. The room was straight out of the early 80's and was fairly run down but would be a renovators delight. However, you get what you paid for and we only needed it for a place to sleep after going to a show at Twin Towns just up the road. They did allow us a bit of a late check out though.

Staff was good, location and value for money was too. Room was a bit dated and a bit of noise from the police station next door

Average room could do with some furniture upgrades and tidy up around the grounds but expected for price. Bed was good. No milk.