Overall Ratings & Reviews Hotel De Sapa

Clean, cozy and near the city center. Breakfast was okay but the view was stunning. The hotel staff were accommodating, especially Maria who helped us book tours, purchase tickets and arrange transportation back to Hanoi.. We would definitely go back, we highly recommend this hotel.

Wifi is not very good, I often have to use 4G

Staff is enthusiastic and supportive. Room is clean and beautifully decorated.

Friendly staff, good service. Had dry and wet steam rooms which were great. The downside is the rooms are not very soundproof.

4n3d experience is very ok, clean room, convenient, reasonable price. Friendly staff The minus point is that the laundry service at the hotel is too expensive. Washed 4-5 clothes for 480. Forgot to ask the price first and was shocked when I saw the bill. Everything else is ok

An ideal place to stay, you can find everything here.

Friendly staff, convenient

My room was locked twice, the hotel was enthusiastic, the restaurant view was nice, the room was clean, the bath and massage service was very good.

There is nothing to complain about, enthusiastic staff, comfortable room, quite good food, walking distance to Sun Plaza, Stone Church Square is very close.

Clean hotel, enthusiastic staff, beautiful view. I arrived on the day I got a room upgrade so I was very satisfied with the hotel. Customer care is very attentive. Will introduce friends to come here if they go to Sapa ☺️

De Sapa Hotel service is very good especially for the customer service who offer us to help purchase transportation ticket to go to Fansipan. Also when a luggage of my friend left in hotel, they contacted us so we could picked up the luggage. This very good service also more complete when we checked out from hotel, each room was given a memento from hotel. Thank you for the receptionist and marketting De Sapa.

De Sapa Hotel service is very good especially for the customer service who offer us to help purchase transportation ticket to go to Fansipan. Also when a luggage of my friend left in hotel, they contacted us so we could picked up the luggage. This very good service also more complete when we checked out from hotel, each room was given a memento from hotel. Thank you for the receptionist and marketting De Sapa.

Everything was outstanding. I booked a trekking tour and then after that we had reserved a room in the hotel, the smell of cinnamon is very nice, the room is amazing but the thing I felt incredible is the massage service super relaxing after a long trekking trip.

We have prepared and planned very carefully for this trip to Sapa. And everything after that was beyond our expectations.

Enthusiastic staff but facilities are not good. The bedding and pillows were smelly, the room was old and the swimming pool was both small and disgusting and smelled of antiseptic

We stayed here for only one night. We arrived at the hotel at 5 am. We were allowed to rest and store our luggage before check in time. When we checked in, our room was upgraded so that we got a bathtub and balcony. We liked the complete room facilities, especially the welcoming snack which was a very sweet orange. We also enjoyed swimming and sauna at night. All the staff who served us were very kind. We were even escorted home to the exit and given gifts which were oranges, snacks, and drinking water.

Terima kasih utk pelayanannya. Resepsionisnya sangat ramah & membantu saya utk order taxi saat check out. Saya jg diberikan goodie bag yg berisi sunkist, biskuit & air mineral saat check out. Kamar saya jg diupgrade shg ada balkon dgn view gunung (sayangnya saat itu berkabut), dapat free spa jg. Pho saat sarapan sangat enak. Lokasi strategis dekat dgn sapa station. Semoga makin sukses Hotel De Sapa.

Great, really surprised, such a beautiful hotel, very new furniture, spacious rooms and public service.

The hotel was great. Maybe they can improve the water heater cause it takes time to heat the water. And the water flow from the shower was quite low.

Great location and facilities. Food selection should be more varied