Overall Ratings & Reviews SpringHill Suites by Marriott Houston Northwest

Great place to stay with amenities that are truly for family and anyone really that decides to stay there. Staff was great as well.

Everything was great.

The hotel staff was wonderful. Rebecca and Harold at the front desk were very helpful and polite. But, the room was lacking. The bed was very uncomfortable, we discovered the blanket had yellow stains on it, and the desk was sticky for some reason...Room 425 needs some work.

It was a big roach in the lobby when we checked in we didn’t check in til after midnight due to flights cancellation I asked for a late check out and they would not accommodate me housekeeping walked in my room before check out while my kids was still laying down sleeping another staff came around checking rooms for smoking this has never had this happen to me before I think it might had something to do with race I’m not sure but other staff members was nice

No one returns messages or is helpful. Terrible customer service. Period!

Great place to stay

Very nice and clean.

When we go to Houston, we always stay at this particular hotel.

Will definitely stay again

Everything was great. Thanks

The customer service was great! Nice room but the pillows were very uncomfortable for me! They were very firm. Also a lot of plugs and lights did not work in my room.

👍

Na

Towels and sheets had stains and there was visible dust on the bed heads. Not well cleaned and maintained at all.

No matter how far you are from the highway, you can hear the cars going by.

Very clean rooms and friendly staff. The elevator was slow but other than that it was great. The breakfast was awesome.

Everything was great

Whenever we travel, I first look for Springhill Suites.

Perfect for families

Slept great really close to where we needed to be