Overall Ratings & Reviews SureStay Hotel by Best Western Alice

Small a little older place but ok place to stay for a night

Good place

The staff were very unfriendly and not at the desk rang bell several times no breakfast as your description had listed really disappointing that place showed up first on my options to stay in Expedia suggested. Door to lobby was locked this morning. Please update your listings of your property to stay and the correct information

Nice area

Very decent

Everything was great until I went to take a shower and it was broken. Check your shower early so you don’t have the same problem.

There was a gecko on the ceiling in the first room and no tv!!! The second room given to us was clean but still no tv. The front desk did barely anything to help. Stood outside the room for 15 mins before they gave us our second room. Horrible customer service...

The smoke detector was beeping all night and no one answered the front desk phone. When I went down to ask someone for help, there want anyone available. I didn’t get any sleep!

I'm a people person. Staff from check in to housekeepers were helpful and friendly. If in the area in the future, defiantly staying there.

It was clean.

The beds appeared to be clean, but that was the only thing. We saw mouse poop on the floor and blood on the curtains. There was a beer can in the trash can. The A/C hadn't been on in the rooms for days. It was muggy and extremely hot in there, it took about 8 hrs to cool the room to a comfortable temperature.

Clean room, good breakfast, easy check-in.

Great customer service and comfy room

Nice place

The rooms were ok, but a little noisy outside. Beds were nice and firm. They had a good hot breakfast. The hotel was not on the main street where all the restaurants and convince stores were. Hotel was along an industrial area.

Dirty room and bathroom. Gnats in the room. The room smelled horrible. I felt safe due to the door not shut all the way, people passing by can see inside the room through due to door not shutting completely. Bed VERY uncomfortable. Wouldn’t recommend to anyone.

The in-room whirlpool/jacuzzi was really nice but the hotel is pretty old and needs some TLC. Front office staff was not friendly in the least --pretty much seemed disinterested in our business. It was quiet and served its purpose for the weekend but not sure I'd choose this hotel again.

Refrigerator in room with too nosey and door would not close properly a couple of times when I was leaving

Had a nice peaceful stay, Very clean, quiet, and comfy

The hotel itself was small but clean. I liked the room and it was very quiet as there was not many occupants. The beds were uncomfortable. The pool was clean and water was warm. I kinda got pissed off when I went to office on Sunday morning expecting to eat a continental breakfast and the main lobby doors were locked and a note on the door stating "Unfortunately There will no breakfast today." Mind you, this was a Sunday Morning. When I rang the window bell for service (I had to ring it several times), the office lady stated they were short staffed (they only had 2 workers) and this was the reason for no breakfast being served. Im sorry but the whole hotel maybe had 10 rooms rented out and I sure didnt see the office being overwhelmed by renters because the DOORS WERE LOCKED!! I do feel like this is a false advertisement as I rented there because it said it did supply a continental breakfast. I ended up having to spend more money to buy breakfast down the road...