8.4
Very Good
From 3,326 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Amaris Hotel Hertasning Makassar
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Staff Friendliness (47)
Ambiance (41)
Distance to City Center (37)
Bedroom (36)
Accessibility (35)
Surroundings (31)
Hotel Area (30)
Taste (30)
Check-in/out Time (26)
Room Space (26)
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Traveler Reviews Amaris Hotel Hertasning Makassar

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 2 week(s) ago
Easy access and good service
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Accommodation's Reply
23 Sep 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are pleased to hear that the easy access and excellent service of our staff have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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Rahmi D. Y.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel staff are very friendly and always smiling.
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Accommodation's Reply
23 Sep 2025
Dear Ms. Rahmi D. Y, Warmest greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted to hear that the friendliness of our staff has provided a pleasant stay for Ms. Rahmi. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve Ms. Rahmi again. May you always have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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N***h
icon-Staycation
Staycation
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8.5
/10
Reviewed 4 week(s) ago
Friendly staff and fast check-in service
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are delighted to hear that the friendliness and service of our staff have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager
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Z***r
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff and service are very good, the food is relatively varied.
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are pleased to hear that you enjoyed our breakfast menu and that our staff's service has provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your stay in the future will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul. B. Hotel Manager.
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H***H
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Business
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10.0
/10
Reviewed 6 week(s) ago
Thank God I can sleep soundly
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Accommodation's Reply
27 Aug 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay at our hotel. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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E***n
icon-origin-TRAVELOKA
6.2
/10
Reviewed 6 week(s) ago
Please maintain cleanliness and replace damaged/rusty items to make them better and cleaner.
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Accommodation's Reply
28 Aug 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar, We would like to thank you for your valuable feedback regarding your experience at our hotel. We would like to sincerely apologize for any inconvenience you experienced during your stay at Amaris Hotel Hertasning Makassar. We will immediately conduct a thorough evaluation with the relevant team to evaluate and improve our service standards in the future. We will also check for any damage in the room and will immediately repair it. We hope you will give us the opportunity to earn your trust again, and to provide the best service for you in the future. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager
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Brow
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The security and hotel staff are friendly and polite, very satisfying, jopppppppp
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Accommodation's Reply
27 Aug 2025
Dear Mr./Ms. Brow, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted to hear that the friendliness of our staff has provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your stay in the future will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day, Mr./Ms. Brow. Best regards, Irval Syamsul B. Hotel Manager.
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AM WIRA A. P.
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
The staff is friendly and the rooms are clean and comfortable.
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Accommodation's Reply
11 Aug 2025
Dear Mr./Mrs. Am Wira A. P, Warmest greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are pleased to hear that the cleanliness and service of our staff have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your stay in the future will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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M***d
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Transit
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10.0
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
11 Aug 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are delighted to hear that the friendliness of our staff has provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. Once again, we thank you for your valuable review. We hope you have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager
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A***I
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Staycation
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9.4
/10
Reviewed 8 week(s) ago
View from the 12th floor hehe..by the way, all the staff are friendly from security, receptionist, and housekeeping. Safe and comfortable atmosphere, delicious food.
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Accommodation's Reply
11 Aug 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are delighted to hear that the comfortable atmosphere, delicious food, and friendly staff have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager
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handika p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel is located in the city center, the service is very friendly and responsive, there are quite a lot of food choices for the price of the hotel, suitable for family trips or business trips.
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Accommodation's Reply
30 Jul 2025
Dear Mr. Handika P, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted to hear that our strategic location, staff service, and food have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day ahead. Best regards, Irval Syamsul B. Hotel Manager.
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SukaJalan
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel service is quite good and the access is good, the food is also of a good standard, it doesn't disappoint
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Accommodation's Reply
30 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are pleased to hear that our strategic location, staff service, and food have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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SukaJalan
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
friendly, good, polite and fast, basically it's pretty good
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Accommodation's Reply
30 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted to hear that our staff has provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your stay in the future will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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Catharine M. S.
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Clean, comfortable bed, cold aircon, perfect water pressure and temperature, very helpful staff. Solo traveler friendly.
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Accommodation's Reply
30 Jul 2025
Dear Ms. Catharine M. S, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you very much for your kind review of our hotel. We are delighted to hear that the cleanliness, comfortable bed, perfect water pressure and temperature, as well as the service provided by our staff, contributed to a pleasant stay for you. We will continue to strive for excellence in our services to ensure that your future stays with us will be even more enjoyable. We sincerely hope to welcome and serve you again in the near future. Wishing you a wonderful day always. Warm regards, Management
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Erwin M.
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9.7
/10
Reviewed 11 week(s) ago
The staff are friendly and very helpful, I definitely recommend staying here.
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Accommodation's Reply
22 Jul 2025
Dear Mr. Erwin M, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted to hear that the friendliness of our staff has provided a pleasant stay for Mr. Erwin. We will continue to strive to improve our services and ensure that your future stays will be even better. Once again, we thank you for your valuable review, Mr. Erwin. Have a pleasant day ahead. Best regards, Management.
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I***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff is very friendly, the atmosphere is calm, the environment is clean.
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Accommodation's Reply
22 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are delighted to hear that the comfort and friendliness of our staff have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. Once again, we thank you for your valuable review. Have a pleasant day. Best regards, Management.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
I have been a regular when I go to Makassar, staying here
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We would like to express our deepest gratitude for your loyalty in entrusting your choice of accommodation to our hotel. We greatly appreciate the trust given and will continue to strive to provide the best service. Once again, we would like to thank you for your valuable review. We hope you have a pleasant day. Best regards, Management.
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W***i
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9.4
/10
Reviewed 14 week(s) ago
Friendly staff, good facilities, recommended
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are delighted to hear that the friendliness of our staff and the hotel facilities have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. Once again, we thank you for your valuable review. Have a pleasant day. Best regards, Management.
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E***o
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
The hotel staff is friendly, the location is close to Panakukang Mall.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are delighted to hear that the friendliness of our staff and the location of our hotel have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. Once again, we thank you for your valuable review. Have a pleasant day. Best regards, Management.
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The I.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
This is the umpteenth review because this hotel is so comfortable because it is very close to my company's subsidiary, I just hope that in the future they will provide coffee and other things, because the kettle is available but there is no coffee...btw for the breakfast menu, please help with more menu variations and add to the deliciousness. Tq.
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Accommodation's Reply
15 Jul 2025
Dear Mr./Ms. The I, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are pleased to hear that our hotel's location has provided a pleasant stay for you. We would also like to apologize for the inconvenience you experienced regarding the taste and variety of food and the lack of coffee and tea in the room. Your review will be a good input for our management. We will continue to strive to improve our services and ensure that your stay experience in the future will be even better. Once again, we thank you for your valuable review. Have a pleasant day. Best regards, Management.
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Number of reviews per page
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