Dear Valued Guest, Golden Tulip Pontianak Hotel would like to express our deepest gratitude for your wonderful experience during your recent stay with us. We are delighted to continue providing the perfect accommodation for your business or leisure travels at Golden Tulip Pontianak. Regarding some aspects of your experience, firstly, on behalf of the management, I apologize for any inconvenience you may have experienced. We will use this information to thoroughly evaluate our performance with the team, and we are following up with the relevant departments to ensure that our service and quality of service improve for all our guests in the future. We look forward to welcoming you again on your next visit, and best regards from Pontianak. Sincerely, Bangit Siptady, General Manager