Overall Ratings & Reviews The Hub Murray Hill, BW Premier Collection

Quiet and clean

Always very clean and convenient with a great restaurant. Thank you

Rooms are not sound proof; can hear conversations next door

Food was lovely and reasonably priced. Bar is well stocked and bartenders are very helpful and attentive.

We have stayed at this property several times over the years and it’s always improving! A special shout out to Ali at the reception desk. She is an absolute asset to the company. She is friendly, accommodating and extremely welcoming.

A unique hotel. Rooms are spacious. Stayed for 3 nights. Bed was comfortable but needed a step to get up. The couch was convenient with a table to work at. The tv was a nice viewable size. The room also came with a refrigerator and microwave. The bathroom had a nice walk-in shower. Could have used a little more counter space but it was a roomy bathroom. My only concern was staying for 3 nights, I assumed my linens and towels would have been replaced. I was unaware I had to put out a sign for them to clean my room. Nice breakfast assortment and available still and sparkling water at the front desk and coffee/tea available. Overall I would stay here again.

Very convenient and clean

nice place. Dining and shopping nearby.

Restaurant service needs improvement

Overall the stay was fine but our major issue involved a lack of communication about the attached restaurant. While I understand it is apparently a separate unaffiliated business (as explained to me at the front desk), it was the primary reason why we chose to stay at the hotel and it was closed for a wedding. The restaurant only advertises Sundays as days they have events and there was no signs posted on the door or anywhere earlier in the day. So this was a major inconvenience to us as we had planned to eat there that evening. Also, no management was available to speak to. I would advise to simply notify hotel customers with a sign the day before or at least morning of such events. It was a wedding so it’s not like a spur of the moment thing. I don’t want to hear about how it’s not the hotel’s responsibility. It’s advertised as an amenity that YOU have a restaurant.

I wasn’t able to use my room. I was at a swim meet next door at JAC. I am here often and thought it would be nice to stay over so as not to have to drive back early in the morning. My son got sick so I couldn’t stay. I was told there was nothing they could do. I was charged full rate for a room I didn’t use and I drove home. Not a happy customer

Love it

We arrived an hour early. Our assigned room wasn’t cleaned so they gave us another.

I can not complain at all everything went great the staff was awesome and the breakfast was perfect.

En general muy bien, el desayuno básico pero bien. Sin embargo, no hacen limpieza de las habitaciones. En 6 días solo limpiaron dos (2) días a pesar de pedirles que lo hicieran. Solo entraban y si nos iba bien cambiaban las toallas

Very accommodating

Good

If staying in an older structure, complete with a well worn elevator, a water pipe breaking at 2am flooding your bed and wrapped Christmas gifts, yet with a nice warm breakfast and an exceptionally friendly staff, with the exception of the missing General Manager, then this is for you. Our stay consisted of 7 nights. The front desk was gracious in changing our room following the broken pipe incident. We just wish it hadn’t happened at 2am in the morning. Generally speaking, it was clean. The breakfast was decent. New Providence doesn’t have a large selection of hotels unfortunately. The hotel could use some TLC. Again, this is a reflection on the General Manager, whoever and wherever that person may be.

Safe, clean quiet and good breakfast in the morning. There is a bar attached to the property.

Very good facilities and service