Great staff

As we were driving we picked this hotel as it was near the motorway for our next journey. It was a 20 minute walk into town which was ideal for us. Also on a bus route which ran every 5 minutes. Also had underground parking which we needed as we could leave baggage in car.

Good basic hotel with a great location for football. Pleasant, simple walk in to town and the beach.

The room was clean and comfortable but the bathroom needed a facelift. The flush was half broken. The room was very hot and the AC didn’t work. We opened the window but the street was very loud with drunk men who woke us up with their screams.

Very friendly and helpful lady on reception and had a map and guided me to where I wanted to go.

Hotel was in a very convenient location. Breakfast was disappointing and was an extra. Only had this one morning. Other days we ate in the cafeteria/bar

Good central hotel

my wife and I stayed at this hotel during a road trip from Portugal to Monaco. The hotel located was conveniently a short ride from the highway and it had interior parking , but like all European hotel its quite tight to park a large vehicle.

Clean rooms, everything was functioning well. Quiet, with good room service. Only complaint, same breakfast every morning, only ham and cheese available with bread each day

Good location, friendly staff and clean room

Good Choice When all Hotels are Booked, Expensive at time of Booking for the Type of Hotel, 3 stars and paid minimum for 4 stars, but hotel condition was good, and Bus Stop Near By

It seems they are serious about giving good value and professional experience. Recommended!

We reserved for two nights. We had to prepay one and were committed by the agent for both nights to be paid at check out. The hotel was not able to provide all the services they advertise. We attempted to find a solution but they were sold out and could not solve the problem. While we travel a bit and understand that things happen beyond the innkeeper's immediate control, when we left to find these amenities, they charged us not only for the night that we stayed, but also for the night that we did not (we advised the night before and left at 8AM). They did not attempt to negotiate anything other than full payment when I left. I could have booked anywhere and specifically found a place with a specific amenity that they did not provide. I was traveling a long way, Spanish is not my native language, and I had a 9 year old child with me and the rest of my family was far away. I am still working with my credit card provider and the travel agent to work out something. At this point it is costing me more in time than the charge. The hotel is holding to its claim that I committed to stay there and that they had no duty to perform other than handing me my room key. There are plenty of hotels in San Sebastian. Choose another. You want a great place, but more importantly you want an innkeeper that knows right from wrong when things go sideways. Exercise caution when committing to payment. You need an innkeeper that thinks that delivery is equally important.

Conveniently located, hotel staff were friendly and helpful

The hotel is right beside a major construction site - they start early and finish late - I needed to sleep in the days but no chance

Excellent location and great for a short stay. Only issue was that the car paking was prepaid at check in but when leaving, I was told I had to pay again. Better communication within the hotel would have made it a seamless stay.

Lovely hotel with friendly, helpful staff. Rooms were clean and beds were comfy.

A hotel with a homely feel and conveniently placed for the football stadium and major roads on the outskirts of San Sebastian. Room very pleasant, clean and quiet. Service polite.

Although the hotel is more downtown it is easy to get a bus to the old part of the city and the beaches. Hotel staff were extremely pleasant and helpful with local knowledge. Luckily there was no football match on during our 2 day stay as the hotel is right opposite the stadium!

Decent location to San Sebastián's parte viaje (old town). Taxi to old town about 10 euros. Bus nearby too. Friendly and helpful staff. Breakfast not bad for 8 euros. Clean hotel. Liked the amenities, like toothbrush and toothpaste.