Overall Ratings & Reviews Residence Inn Raleigh-Durham Airport/Brier Creek

Very friendly and cooprative staff.

When you request a crib it does not come with a set of sheets you have to request crib sheets separately.

Very clean and perfect location for our stay. The entire staff was very friendly.

Really friendly and accommodating staff. Property was very clean. Breakfast was great.

2nd stay. Nice place. Great staff. Cose enough to the airport for a short drive from the car rental places, and far enough away that you don't hear jets all the time.

Loved the location, closed to the airport and to the shopping areas

Ok

I choose this location because ive booked here several times with the last stay being on July of 2024. I have always rented a one bedroom suite and upon my 2/14 arrival i was put in a small 1 bdrm that no where near what im familiar with and there was NO hot water. I spoke to the front desk clerk about the size of the room and my purpose for choosing this location because I was doing Valentines Day dinner and thought i would have the room i usually book with a full size kitchen table. I was told all 1 bdrms looked like this which is untrue. For the money spent on the room it was not worth it. This totally ruined my night.

It was a well maintained and clean hotels with good amenities. Howver we never could housekeeping to attend to our room.

Great service. Very clean and beds were very comfortable. Thanksgiving trip went well and Residence Inn is now a favorite place when visiting Raleigh.

The staff was extremely welcoming upon arrival and made sure we had everything we needed. Whenever we were setting up the couch bed for the kids, I noticed the linen bag was not in the closet like said. However once I called the front desk the nice lady explained they keep them downstairs now and would send it right up. It arrived super quick. I must praise the gentleman in the breakfast area. He is so nice and helpful. He was assisting lots of people to get their waffles made and keeping everything full. Super talkative and can tell he really enjoys working there and making a pleasurable dining experience for all. Not to mention they have the best options of any hotel I've stayed at.

We loved our stay

Was family friendly and clean!! Totally would stay here again.

Great staff

We traveled from Philadelphia for our son’s interview at Duke. We were surprised by the overall cleanliness of the lobby, common areas and our room compared with other Residence Inn properties in Massachusetts. The breakfast was the most comprehensive of any free hotel breakfasts we have experienced from any hotel chain. For example, there was bacon, Canadian bacon, and sausages for choice of breakfast meat. There were pancakes and a waffle maker. There many varieties of pasties. There were numerous cereal choices, all top brands. There was whole milk, 2%, soy milk, oat milk and almond milk. Decaf, regular coffee, and hot water for tea. All very cleanly displayed. The room had a spacious and modern layout. The mattresses were firm. The kitchen was well stocked. The shower was cleverly designed, doorless and deep, with large dispensers for body wash, shampoo and conditioner.

Customer service is superior. Breakfast was delicious and variety to choose from. Grits were delicious. Coffee was robust. Great area to sit for breakfast. Highly recommend this hotel.

Excellent property

Construction noise was a real issue (esp during sleeping hours) and the bed was quite stiff though I know that’s a personal preference. The pillows were great though. Oh, and the tv remote was sticky.

I didn't like the fact that the front desk would not let my daughter check in after I was told I had to have Expedia call them.Expedia tried calling but kept getting put on hold.I had to leave work just for my daughter to call back and say they finally let me check in.I will never stay at this property again

Room 350. Lots of highway noise from this side of the hotel. Would stay here again, but definitely not on this side of the hotel. Breakfast was average and eggs / meats were cold.