The room was standard clean. We love the friendly staff of the restaurant. When we arrived, the receptionist was not hospitable.

Great location. Very nice room. Pet friendly.

Overpriced. Cold, sterile room. No hot water.

No hot water for two days, poor air conditioning in upper loft room, poor lighting in room, 20 stairs from lounge room to loft bedroom in Premier Loft room.

For the price room was outdated

It was OK. They did not honour the complimentary breakfast as advertised. Ensure you get a screenshot of the offer that you can show staff at the venue. I don't know whether this was an expedia thing or the venue not being aware of their offers. It was enough to stop me using expedia again or returning to the venue

We had previously stayed at the Best Western so we knew exactly what to expect in terms of the room size and facilities. The rooms are a bit tired (especially the bathrooms) but it was extremely clean and had everything we needed. The staff were courteous and helpful. The motel is on a busy road so earplugs are recommended for a good nights sleep. On the last afternoon of our stay we didn't have hot water in our room. The staff responded immediately, calling a tradesman in to fix the problem. Unfortunately the 'fix' didn't work so we were offered another room. As it was our final night we didn't want the bother of changing rooms but were able to use the shower in the other room. The staff were extremely helpful and nothing was a problem.

Comfortable accommodation, well located.

Thank you

Great place to stay! Good location and restaurant was good also!

Our stay in Tamworth was such a pleasant experience. The hospitality at the motel was exceptional country service. Friendly, polite and very welcoming. The room itself was everything you need for an overnight stay. Good quality room, clean but the fridge wasn’t getting cold but we didn’t need it at the time so not a problem for us but maybe for the next person. Easily recommend this place for anyone passing through.

Staff excellent rooms clean good location

Room was amazing, biggest shower I’ve seen

Booked Premium room but allocated standard room. It seemed old development and not updated. Not impressed.

Staff were exceptional, dog friendly and very helpfull. Would recommend.

Clean and friendly location. No problems and nice evening.

The staff were excellent - friendly and courteous. The room itself smelled a little like a damp mop, but I would put this down to the humid conditions during my stay - there may be value in cleaning the AirCon unit. I was asked my email address so the Tax Invoice could be delivered, and then within 24 hours I had received 4 unsolicited emails from Best Western & the hotel. One of these was received after I had asked the hotel to stop sending them. I had to remind the hotel to send the Tax Invoice,

Traditional comfortable motel, which was great for a one night stay. Good bed in a ground level room. Friendly staff. We didn't eat at the restaurant but had heard it was good. It is on a main road, but we couldn't hear any traffic noise.

The room was well thought out and very nicely presented as well as being clean. Reception staff were great.

Room heating did not work. They offer a room change but they managed to get heating working aftet a while. Bed was clean, but was made up in very strange manner forcing us to remake the bed ourselves to even being able to get into bed. Wanted a cup of tea/coffee but no cutlery except a single knife, no teaspoon, and the tea/coffee/sugar sachets just enough for one cup each, and were not topped up when room serviced. When we returned the next day for a booked 2nd night, we were locked out, forcing yet another trip to reception. Had stayed at this property previously, and quite happy then, but thus stay will give us 2nd thoughts of staying there again. Staff reasonably helpful and friendly, but other issues forced a poor rating. Overall not a good experience.