I've booked this hotel last minute, cause my friend still outside and I can't wait for long time cause of the cold. Then I come to the hotel but they didn't get my reservation. And he asked me to wait outside in the cold weather. I don't know why he asked me wait outside while I can stay in the lobby. After argued with him, he let me wait inside. It was my bad experince in this hotel. All good. The room is clean, food is delicious. Hope could improve to be better!