The Cape, A Thompson Hotel, by Hyatt

Explore The Cape, A Thompson Hotel, by Hyatt
9.6
Exceptional
From 1,001 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

10.0

Service and Facilites

9.8

Traveler Reviews The Cape, A Thompson Hotel, by Hyatt

Number of reviews per page
20
40
Top reviews
Eric Paul
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The friendliest, most helpful staff we have encountered over the past several years of travel. Close enough to everything yet just outside of the noise!! Great location and facility.
Aaron C
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This hotel/ resort was amazing! Great staff, nice room, amenities etc. We caught a large Tuna on our last day there and they even prepared it for us at the on site Michelin star restaurant and had our dinner at the rooftop lounge at sunset! I don’t know if we can beat that! It was an Amazing trip!
David
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Melissa on the front desk was amazing. Can't wait to return
Sina
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very clean and beautiful hotel. Book now or regret later.
Brantley
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The cape was an absolute terrific choice for my wife and I to have a vacation at. The staff was amazing, you will not find a better view than the view that you get at this hotel. The balcony with the rocking loveseat was a massive hit and the Cape has probably the best pool I’ve ever seen and I travel all the time. Hanging over the edge of the pool really feels like you’re in the middle of the ocean as well. Gym was fantastic, ability to do bench/back squats/front squats with barbell equipment. I want to also give massive accolades to the staff who were very attentive and helpful throughout..
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Jeff
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very high end classy resort. 10/10 and will definitely go back.
Alexia
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The best stay we’ve ever stayed at. Amenities, food, view the only way to do Cabo
Carlos
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Was a great service, view excellent, service and food, everything was great.
Emaleigh
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was friendly, the food was delicious and the views were unbeatable!
Tina
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The Cape, A Thompson Hotel is Simply Perfection From the moment we landed in Cabo until the day we reluctantly left, every single person at The Cape made us feel like family. Our vacation started with Manuel Lomeli, who greeted us at the airport with such warmth and professionalism that we knew we were in good hands before we even arrived at the hotel. At check-in, Gerardo, the Front Desk Manager, set the tone for what would become one of the best hotel experiences we've ever had. He went above and beyond to ensure every detail of our stay was perfect, and his genuine hospitality never went unnoticed. A special thank you to Fernanda at the Sunken Bar. She remembered us, greeted us with a smile every day, and somehow made every visit feel like catching up with an old friend. Poolside, Lenny and Faviano were absolutely incredible. Their attentiveness, friendliness, and commitment to exceptional service made every day relaxing and enjoyable. We never had to ask for anything—they anticipated our needs before we even realized them ourselves. Of course, the breathtaking views, stunning rooms, incredible food, and beautiful property speak for themselves, but what truly sets The Cape apart is its people. They don't just provide outstanding service—they create unforgettable memories and make you feel genuinely cared for. We've stayed at many luxury resorts over the years, but none have matched the level of hospitality we experienced here.
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Jose
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Spacious rooms with lots storage Great shower amazing views
Mark Alan
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Boutique hotel with great food and service. Amazing views from every room and a chill vibe. Roof top bar is a great place to hang out in the evening. Nice spa and quiet location. Near town without all the chaos. Special thanks to Hugo and Fernanda for great service.
Phillip
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Wonderful experience at The Cape. Excellent service, warm and welcoming staff throughout. Food was amazing at all three restaurants.
Princeton
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was amazing… such a wonderful hotel and experience. It was our first time at The Cape will definitely be back again. The location right on the beach was simply amazing… everything from start to finish exceeded our expectations.
Renee
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Beautiful, clean staffs amazing oceanfront The only thing that we didn’t like is that the pool to hot not refreshing, especially on a hot day, everythings else is beautiful thank you 🙏❤️👍
Stephen
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

This is a beautiful property but outside of the restaurants on-site, the service was mixed. They told us they would bring our bags to to our room after we got into our room, after 2 hours I just went back down and got them myself. The bathtub plug got stuck and wouldn't drain. We called the concierge who said maintenance was on their way. They never came. Housekeeping fixed it for us the next day.
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Jose
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Definitivamente regresaría…. Hotel 5 estrellas en todo el sentido de la palabra. Y buen ambiente
rodrigo
icon-with Partner
with Partner
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The hotel is ok but the rooms are too small not proper amenities and too expensive for what is offered. for that price point there are a lot of better options
joakim
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Thanks
Angela
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

The staff was not very warm or welcoming. The restaurant and food was moderate. The drinks were poorly made - watered down. The facilities were not well maintained.
Number of reviews per page
20
40