Dear Ms. Pao: Thank you for choosing Central Hotel as your next vacation destination. We have reviewed our network services based on your feedback and will resolve the issue as soon as possible. Regarding the air conditioning issue, all air conditioners at our hotel are inspected and maintained monthly, and there were no problems before or after your stay. However, you did not close the window completely at that time, and we confirm that the air conditioner temperature was set at 27 degrees Celsius. You may have forgotten to adjust the temperature. Thank you again for choosing to stay at our hotel and for your valuable feedback, which helps us improve our service. We wish you and your family good health! The Central Hotel Team

Central Hotel & Residence would like to thank you for trusting and using our services! We are very happy that you had a good experience. Your satisfaction is the motivation for the hotel to constantly improve its quality. We hope that in the upcoming trip, the hotel will have the opportunity to serve you again and bring you more wonderful experiences.

Dear Huu P.L Thank you for choosing to stay at the Central Hotel during your stay. We are sorry that you found some bugs in your room, possibly because the window was not closed during your stay. We regret that we were not notified to resolve the issue sooner. We hope to welcome you again on another occasion.

Thank you for choosing to stay at Central Phu My Hung Hotel and leaving a review about the hotel. Wishing you a happy working week!