Chih-Hsiang
Friends and Family Family
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
I pay for extra 2 guests, but the room is only ready for 4 person. The sofa bed was not prepared, and even the bedsheets inside were dirty. No extra pillows, blankets, or toiletries were provided.
After sleeping there for one night, my skin became itchy and I developed a rash the next day.
Under these circumstances, the hotel should not charge an extra guest fee. In previous stays at other hotels in Australia, although an extra guest fee was charged, the bed and all bedding were properly prepared and clean.
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