I stayed in a signature room on the 5th floor, got a balcony as requested. The room was large and clean, it was just a shame that the mountains weren't clearly visible during the cloudy weather. There was a bathtub so we could soak in it. There were plenty of activities for the kids, making it comfortable. The only thing lacking was the TV channels, which were crowded, and we didn't have a smart TV yet. And no one informed us that the signature room had access to the signature lounge for afternoon tea and a welcome drink. I found out after reading Google reviews, and it's a shame we weren't informed, even though it's a guest's right. It was my husband's birthday when I stayed here, so I asked for a complimentary cake. There were also animals that entered the room like leeches, then suddenly came out on their own even though the balcony was closed. We didn't know about the restaurant on the 2nd floor being open every time, so we had to go out for dinner. We found out about it from Instagram, but we saw it was closing late, but eating at the restaurant was an additional source of income and we didn't have to go out.