Overall Ratings & Reviews Capital Plaza Hotel

This hotel was housing flood victims who had lost their homes locally, so it was a bit loud with children playing in the halls, something that was easy to see past. They do a pretty good job dealing with the politics of development in downtown Frankfort.

The staff was wonderful and provided what we needed for the room. The hotel was clean, even when there was a lot of foot traffic.

Convenient to area attractions.

Easy check in. Area is undergoing some renovations but will be nice when complete

Plaza hotel was excellent. The staff was very kind and professional. It was clean and had everything I needed.

Hotel lobby has issues. There is a room with glass walls and door filled with junk spilling into hallway and then they have some sort of food giveaway with no explanation of who provided food, who should take food. The dining room overlooks a transportation center. Room was neat and clean but the faucet in the bathtub was hard to control water temp. Breakfast was provided but no eggs. Food was okay but lacking.

Property is in a central location and reasonably priced but the property could use some upgrades.

Property is old and needs updating. Food wasn’t good. Carpets were dirty.

Hard to load and unload

Have stayed here several times past few years due to son and family lives in Versailles. Always loved the breakfast, but Today there was no eggs, sausages or bacon. Family came from Tennessee and we were very disappointed. Not sure to book Another time if that’s how it will be then

The hotel itself is a little older, but has everything you could need. The brand new covered parking lot is great. The location is the best feature- walkable to the old downtown Frankfort with restaurants, coffee shop, bars, and stores. A really quiet, enjoyable place to stay

Had some issues with electrical outlets and lamps not working

I think this hotel host homeless people. There were 3 young children running around with no shoes on

Good

This hotel needs updating. The beds and pillows were old and lumpy. The hotel room was clean except the mold covered vent in the shower. The hotel elevators and lobby were not swept and clean. (I was there in the late afternoon. I know it is difficult to find employees for housekeeping for second shift, but a receptionist or manager could do an inspection and a little cleaning up during this time frame.) The breakfast buffet had no protein except sausage. I know eggs are expensive these days, but they could have been offered. The coffee was even lukewarm.

It was fine. Not great, not bad. Just fine. Could use a refresh

Hotel room had a bad odor, staff was not existent- Frankfort is beautiful but wouldn’t stay her again

This hotel definitely needs remodeling. It is run down.

The check in was a bit unusual but the hotel was being used for lodging for folks displaced by flooding so I’m pretty sure that wasn’t the norm

The service from the staff was next to none. So friendly and helpful. The front desk receptionist even called to ensure that we had all we needed and that we were comfortable. The hotel is older, and is ready for an upgrade. The breakfast was nice, but the plastic cutlery and the styrofoam plates were of lower quality, which made the experience just that much less appealing.