Overall Ratings & Reviews CityClass Hotel am Heumarkt

I rarely ever write bad reviews; however, in this case I feel that it is warranted. First the good points, the staff, specifically Kibert, Adda and Sara were all wonderful and if it were not for them , our stay would have been worse. So thank you to all of you for your excellent customer service. The hotel is walking distance to the Plaza which is full of restaurants and bustle. A short walking distance from the Rhine River This hotel is quaint and has a nice breakfast and rooms are cute. The bad staff, unfortunately, their beds are terrible, like sleeping on a bed when you were 15 years old. We switched rooms and the bed problem was worse! The air conditioning does not stay on especially at night and it gets really hot. The internet also turns off in the middle of the night so if you listen to music , birds, etc, that can pose a problem. In the shower you have shampoo, conditioner and body all in one so I was not able to untangle my as they did not have conditioner. Their T.V. Has no English channels except BBC. They did offers movies and their HDMI connection did not work. When I spoke the manager about all this, he was pretty non chalante about the whole thing! We were travelling to Cologne for a trade show for business and stayed 6 days and had no sleep for 6 stays. No compensation , no discounts no nothing for The hotel to compensate our terrible stay. Would I stay at CityClass Hotel again, Never!

The family quad room had 3 separate sleeping areas and a/c. It was close to everything. The room was clean and modern. It had a hot pot, tea, insta coffee, mugs, wine glasses, and a mini fridge.

This place was great!

Great location for our Gig on the Rhine. Close to the attractions we wanted to see.

Beautiful hotel and a great location.

Hard to find.

The location of the property made it for us to easily walk to shopping center and restaurants. Visiting touristic locations was five to fifteen minutes walk. The hotel rooms and bedding were also perfect for us. The breakfast was nice.

Our stay was lovely, we'd only note that the nighttime noise gets to be quite loud. There are a number of pubs close to the hotel, and partiers are often awake until 3 or 4am.

Overall a great location with good discount on local parking. Easy to get everywhere from the hotel. Courtyard was a bit loud but we did not realize the window was open.

We loved this hotel! It was so clean and quiet, unlike many places we've stayed. Plus, it was right around the corner from a main plaza and plenty of restaurants. The staff was a delight as well. We'd stay here again and wish there were other CityClass hotels in other cities besides Cologne.

Parking was complicated

I was traveling solo all around Germany and chose the CityClass Hotel based on its location. It's just steps from the Rhine riverfront with lots of nice restaurants and shops lining the boardwalk. It's easy to get to the Cologne Cathedral and many other attractions in Cologne. While my rooms was small (based on my selection), it was clean and quaint. The hotel faces a small courtyard and my window opened to it which was nice. I would highly recommend the CityClass Hotel am Heumarkt.

Hidden in the heart of old town Köln

The personnel at the front desk were exceptionally helpful and friendly! Loved the sauna and the location was perfect. Close to the train station too!

Room was comfortable but very small. Not really sufficient room for relaxing.

Excellent choice to be in the center of Koln. Perfect room, everything working properly and staff very friendly. Easy (but expensive) parking closed to the hotel

NICE POSITION AND FRIENDLY STAFF

It was a bit confusing for us to find because you have to walk into a square but the hotel was lovely and very convenient. Lots of bars, restaurants and shopping nearby and the Christmas market was just around the corner. The parking wasn’t far but you do have to roll your luggage thru cobblestone streets which was a challenge in the rain. Other than that, would definitely stay again.

Excellent location and very friendly staff