Overall Ratings & Reviews Extended Stay America Select Suites - Cleveland - Avon

Sheets and Floors were dirty and nasty

It was quiet

The room was dirty, floors had not been swept, hair on the floor ….. far cry from the first time I had stayed there very poor condition it’s a shame !

Helpful

Nice

Room smelled. Bathtub didn’t even have a plug.

I arrived to check in after 11pm and no one was there. I called the after hours phone and they said someone would be there within 15 mins. After someone else called, i had to wait over 30 mins to check in and get some sleep. Sleep in a bed not hugely comfortable. But the heater worked very precisely well. Mine was probably new. They had other ones sitting outside ready to be installed.

Staff was rarely available. Elevaror was incredibly slow. Exterior grounds was littered. I had to have one of my keys re-programmed 2 or 3 times. I have travelled for 18 years in 47 states. This was one of the 2 or 3 worst hotel stays I have ever had.

Room had no phone and no Wi-Fi….staff was very nice, but people need to be aware of this.

The location was great not far from anything. The staff was very pleasant. Only issue I had was the room not being as clean as it should have been. The floor had dust all over it and the bath tub had hair on the wall. Other than that I had a great stay and will book again in the future.

Terrible experience. cockroach’s on the sink and gum stuck to dirty floors. Marijuana odor as you checked in throughout the hallways. Absolutely horrible.

Room was not clean. Food spatter all on the walls and blinds. Mold around the tub. There was dog hair on the bathroom floor and hair on one of the bed sheets. Elevator is very very slow. The back door to the hotel stayed propped open so anyone could just walk in.

Not what I expected.

I saw a bedbug

The property was only passable as a place to stay the night. The front desk was not staffed at crtical hours nor was assistance available for guests who accidentally got locked out of their rooms. There was a group of children I estimate about from age 8 to age 16 that were hanging out and making noise right outside my door. When I called the front desk they told me that these children "live here" and that is where they play. Not recommended, Ever.

My stay was only 2 nights but they were quite enjoyable. The room was clean, i.e., no dust or bedbugs, and the bed was comfortable. The fridge, freezer, tv, and alarm clock all worked. I didn't use the microwave or stove burners. With the lights out it was really comfortably dark for sleeping with no light-bleed from the window or the hallway. The room temperature was comfortable enough that I never bothered the controls. The staff was friendly and helpful. I arrived just after normal front desk hours but someone came right out when I rang to check me in, even holding the door for me as I brought my luggage in. I'd happily stay there again and would recommend it to others looking for a budget-friendly hotel, especially if they're okay being a few miles outside of Cleveland proper.

The website did not list these deficiencies in our room. The front desk lady told us upon check-in that the rooms will not have: No coffee maker, no blow dryer, no shampoo, no bedside lamps. Despite a full kitchen with an 2-burner electric range (One of the burners was missing-see photo), a microwave, and a full-size refrigerator, there was not one piece of silverware, not one plate, not one glass or cup. What good is a full kitchen without any of these items, and no cooking utensils, no pots and pans? We had to go to the front desk to get bed pillows… and they only gave us two pillows. No ice machine at the property. Whoever heard of a hotel without an ice machine? Or no coffee maker in the room??? We were told if we needed clean towels or bed linens, we had to use the coin operated washer and dryer in the laundry room. The floor was vinyl tile. When walking barefoot from the bathroom to the desk chair, the bottom of my feet were black. My wife and I are in our 60s and have stayed in countless hotel and motel rooms over many years. This was absolutely the worst. And we were charged $225 a night!?!? We are going to contest this with our credit card company.

Definitely didn’t get the queen bed I selected. Seemed more like a twin bed, also no sofa.

I feel safe. And transitioning into housing gave me insight on. The next move back to Ohio

Had a great nights sleep. Thank you