Overall Ratings & Reviews Extended Stay America Select Suites - Beaumont

Roaches dirty floor chunky pillows the toilet ran the whole time I was there they never fixed it

The room had roaches that was crawling all over the walls, refrigerator was horrible and the lady who checked me in was very rude, im not trying to get anyone fired but need more people person with good attitudes.....no 1 was at the desk for me to makeva complaint....I wish i could get me money back...

many cockroaches in the room

Dirty, unsecure room and building, roaches, broken vending machines, rusty dirty appliance's.

Great stay

Not clean questionable ppl hang around property

Over all the room was good. The entry keyed door was not always working properly. Put key card in 5-8 times before it would work. Room same with key card for the room. Had a maintenance request on door due to locking mechanism not always releasing. When green unlocking light lit up. Then had to redo and would open. Checked out 1 day early

Extremely dirty. Left with a rash.

Terrence, night desk clerk made repeated racial comments directed towards the guests. He was rude and sarcastic. He behaved as if he was disturbed about doing his job when called by assistance several times to come to the desk to check guests in. His appearance was not presentable along with alcohol on his breath. A female co-worker showed up because she said she hear him asked him was he drunk. She tried to stifle her laughs several times as she indicated laughing at Terrence. She did clearly explain one of the hotel’s policies which Terrence was unable to do without sarcasm.

I arrived late in the evening and there was no one at the front desk. After using the phone in the lobby to call the corporate help desk, I was told there was no one to check me in and my reservation would be cancelled. The next day I attempted to get a refund and was told Extended Stay denied my refund request. I've now called three times and haven't gotten anywhere with the refund for a reservation that they cancelled... not me.

The room was clean, however the bathroom sink leaked and had to use the shower rug to get it cleaned up. We used the kitchen sink to wash hands and brush our teeth. Then I discovered the refrigerator and freezer & was on but not cooling. It was disappointing since I really use and need lots of cool water daily. But stuff was nice and they did get the bathroom sink fixed.

Rusted refrigerator Riches Reception desk closes at 8 pm Motel main gates are open ; unsafe

Nobody to check you in??

It was good for the price. The room stayed cool and it was quiet. Overall, the room was clean but had a musky smell like the a/c needed to be cleaned. The room does need some maintenance as in running toilet, dresser drawer fixed, update kitchen vent fan (rusty), and the floor trim around the tub needed to be reattached. I did like the nice size waste baskets.

I have stayed here several times. Jake and Terrence are both amazing they have always made my stay enjoyable. I would definitely stay here again

It was veey dirty in all areas. The elevator, hallways and the room was shockingly gross. Was shocked at the dorm bed that was in the room.

This place is no longer a hotel. It is now apartments

The door did not lock asked the management to change to a room nobody helped. The shower did not have water. Appliances were rusty. If used, it would need a tetanus shot. Most importantly, they did not take the room door lock security seriously. You cannot use the deadbolt and can not use the key to lock or unlock from outside, either. The night manager would use their super key to access everyone's room. Super creepy. All night could not sleep in fear. I would not recommend it.

I checked in but was not able to get into my room so I went back downstairs and the laundry lady made me another key that key didn’t work eithoso I requested another room but couldn’t get one because the laundry lady said she couldn’t as she wasn’t working the desk that night and the guy who was left the facility mind you I was traveling with 3 kids. Never have I experienced anything like this I had to find another hotel and had to wait until they did their night report before I could even check in 😡😡😡😡😡😡😡😡😡. I have since filed a dispute with my bank so I hope my money is returned

I was not pleased with my stay because we had to kill three roaches in our room (2 in the bathroom and 1 on the wall above the bed). We also didn't realize we were going to have a room with beds that felt like bunk beds instead of the normal comfortable beds that I usually get when I rent a hotel. I will not be staying at your facility again and I will probably always be suspicious about rooms that's priced so cheap from now on.