Overall Ratings & Reviews Extended Stay America Select Suites - Fayetteville - Cliffdale

Ok

Great place

I like everything about my stay will recommend

Check out is at 11 am. At 10:30 housekeeping was banging on the door. Luckily we had the deadbolt on as they were going to proceed in the room. I have never experienced that at another hotel!

Roaches .

I did not like anything about this property other than the staff who is single handedly saving the place. Do not advertise non smoking spaces when the entire place STINKS and needs to be fumigated.

The hotel really should rewrite the advertisement it does online!! It is EXTREMELY pet friendly which I hated dogs everywhere!! The stove top sink combo was nice but bring ur own EVERYTHING to go with it even a sink stopper! Now I booked the hotel because it advertised a pool! No pool nowhere the hotel is just a 4 story bland building! No early check-in even though I paid early I still had to leave and find something to do until 3:00. No pool false advertising. The staff was not friendly the guy who checked me in was very nice. The walls are thin so u can hear the next rooms noise! The room had a terrible smell when I first got in thank god the window opened!! The bedding in my room had a dingy sheets I found a clump of hair in the bed. Also a nasty mold like stain by the tub. overall the outside area is quite and the location was actually nice for what I came to do if u book cheap you get what u pay for

Price

It was raining and all, but it was overall OK thank you

I attempted to check out early. Before 11am I told the manager. I was told they can't do anything as this was an Expedia reservation. I contacted Expedia and they called the hotel. It was 11:10am. Expedia was told that nothing could be done and there could be no refund because it was after 11am. FU. I'll never again stay at an Extended Stay America.

The staff could not offer me a room key that she had to let me in and out the room like I was in jail put me in a smoke room with my daughter room room smells smoky blinds were broken terrible

The hotel was nasty from the parking lot to the rooms. The room was dirty had no soap to wash your hands and the mattress was so thin I could feel every spring. I left after only being there 2 hours and wasted that money.

Evt

This hotel was dirty and smelled poorly. The check in was super slow. The building was in poor repair.

Its alright

I made a reservation on hotels.com. I showed up before 9 pm. No one was at the front desk. There was a phone that said, dial 0 for after hours check in. I dialed 0. A person picked up and said, "let me call the front desk." I hear a phone ringing behind a locked door. 30 seconds goes by and the lady comes back on the phone and says, "there's supposed to be someone there, but they're not picking up. I don't know how long they'll be gone, but you'll have to wait because your rate in non-refundable." I did not wait, because that is terrible service. I tried to get a refund and they accused me of dialing the wrong number (seriously, 0?). The property smelled like marijuana and looked shady as hell. I am never booking there again.

Nothing was unique. I dislike I book this through Expedia . When I get to the property the front desk lady told me they don’t service to “local” people and they don’t book rooms unless it is 3 days or more of booking.

The general manager of the property was very kind and helpful!

Property is not maintained at all

The beds were not clean and had bugs