Bathtub had unknown debris in it. There are no bowls, plates, silverware, etc. available. Construction going on at time, so it was noisy and extra dirty. Can only do "linen exchange" between 4:00pm-7:00pm, weekdays. I had no idea and was not at the hotel at the time so I was not allowed to get any towels beside the two (2) main bath towels already in the room. Though their website says they will get them to you. They also charged for my second service dog even though the website and someone over the phone said that 2 dogs were ok (they were both the correct size and weight).