We stayed in a Junior Suite.
The room did not seem to be prepared for guests. There were zero utilities in the kitchen. When I asked at the reception, they told me to go to the restaurant and ask for silverware, plates, etc.
The internet was turned off. It took the technicians a while to get it started.
The TV didn’t work and had to be set up.
The tower our room was located in seemed to be deserted. When I asked to be moved to a regular room, I was told that they could not “downgrade” us because we had booked through hotels.com .
Overall, this hotel does not deserve 4 stars and is not worth the money.