Thank you for your review. There are some issues you have raised here that are not true, I would like to explain to you as follows: 1. You booked a room at 00:15 on August 2 (ie the night of August 1), booked for the night of August 2, then 15 minutes later you arrived and requested to check in. The night of August 1, the hotel was full, so they could not change the date for you to the night of August 1. 2. The hotel has instructed you to make a cancellation request and the hotel will accept the cancellation for free when there is a response from Traveloka. We have waited and even kept the room for you the whole night of August 2 but still did not receive your request. The hotel does not have the right to do it on behalf of the guest. 3. All hotels cannot interfere with the guest's booking, so they cannot cancel for you or pay out of their own pocket for you that night. Because this is a regulation against fraud in business between hotels and booking websites. Thank you for your interest in hotels even though you have had an unsatisfactory experience.

Thank you for your comments. The hotel will take note and check the room cleaning process of the staff more closely. Wish you always happy and happy. Best regards!