We got a lovely upgrade and since we booked through Hotels.com information on what amenities were not clear. They kindly provided linens and towels that did not come

The reception staff we talked to were very friendly, but the gate guards and on-site security staff not so much especially considering the family friendly atmosphere they want to provide. We checked in late due to travel delays and no bed sheets or towels were left in our cabin and it took until 8pm the second day of our stay to get them. The hot tub on our “VIP” cabin deck did not work for 2 or the 4 days of our stay. Most of the trash bins around the park, pool and laundry room were overflowing. Overall 5/10

If we were better informed it may have been better. But there were no towels, except for a price (website said they do have towels) when other cabins had towels, no soap, no dish rags, wasn’t allowed to swim in the swimming pool with my swimming suit. I had to buy stretchy polyester ones. I’ve never heard of that before. And then the gate would not open for me at night and of course no one is there. The air conditioner didn’t work very well and the bedrooms were tiny. The trash area was a dump and needs some cleanup. The miniature golf course was made of concrete with rocks on it. Besides all that our kids loved the water slides and playing on the playground. Oh to be young and ignorant!

Yes many activities for my kiddos to do. Awesome indoor pool and park. Table tennis was fun. And the little arcade for the rainy day

Amazing hotel, exactly what it shows. Best decision to book here, my whole stay was smooth with no problems, very kind and very helpful staff. WiFi here isn’t the greatest and swimming pool life guard was strict on attire, wasn’t able to go in with swimming trunks, but that aside10/10 hotel and stay

Very clean. Amazing pool.

Lost power a few times - not ideal in the middle of winter. They were however apologetic and offered a very reasonable refund for the issues caused.

Entry into the site wasn't so easy, and we weren't the only ones--someone who arrived after us also had trouble with the gate. The trailer itself was nice, though it was disappointing to arrive at midnight, exhausted, to realize we all had to make our own beds. But to sleep for a few hours, it was a quiet place and we were grateful.

Great stay, great location, 20 minute drive to Disney will keep going back

Based off of my first night out of two nights, I was going to give it one star. I had a comfort home and it was not in good condition. There were spiders and spiderwebs above the bed & the sheets were not clear as there were multiple big yellow stains. There were also no towels and I cannot find anywhere on the website where it says you have to bring your own, but maybe that’s my fault. Unfortunately, I checked in after they had already left the reception so there was nothing I could do for the first night and I didn’t really sleep at all & could not shower. However, the next morning, I brought the issue up to the reception and they immediately fixed the issue and gave me a pristine upgraded VIP home. This one was very nice and made me feel comfortable and safe. It was very good and they were extremely kind and helpful so that’s why I give it 4/5. I just can’t give it 5/5 because of the first night.

Not much was open and wasn’t provided the correct bedding even after reporting it to reception

I have had the worst experience with my family. Tv was not working dishwasher was not working beds were so cheap the woods that were holding the beds together falls down as soon as you sit on it!! We had to beg for towels and got it on the second day!! my 2 year old 5 year old and 7 year old children were freezing as the bedroom heating was not working !! It was a nightmare my first experience turned out real bad and the customer service so frustrating and poor. I have health conditions this has made it worse for me i am suffering from migraine due to sleepless nights.

Good

Advertised as breakfast included but we were told this was not the case once we arrived and were given one pastry each for breakfast. We had to request for towels, no hand towels or bath mats and we were told to clean the apartment before we left but did not give us neither soap or dishwasher tablets.

We arrived a few hours before the 3pm check in due to having to check out of previous accommodation early, I didn't expect to be able to go to our lodge but luckily for us it was ready and we could go straight there. The staff at reception (and anywhere in the park) couldn't have been more friendly and helpful throughout our stay. The park itself was quiet as it was heading into low season. It worked out great for us as we had the indoor and outdoor pools all to ourselves! We asked about the slides and despite it just being me and my lad they put them on for us no bother. The pools were also heated which was lovely. Only downside is they could have done with a bit of a clean. The mini golf definitely needs an update but it passed some time, there was also ping pong tables and pool inside the clubhouse. The restaurant menu isn't the most varied (lots of pizza choice though) or the cheapest. There is a lack of general activities and entertainment but we didn't go with the expectation of there being loads. It is a quiet area, although we did get a couple of buses to Val d'Europe which was easy enough (bus stop 5 min walk away) to get to a variety of shops. There are loads of places that deliver on Uber eats too. The lodge was spotlessly clean and was perfect for a short stay. We needed extra towels and they brought them to us within minutes of us asking. Overall a lovely, quiet relaxing few days.

The whole site was really difficult to access with steep uneven paths. Totally unsuitable for people

The camp was dated and in a state of disrepair in certain areas. Many broke fences and unkept areas. The golf putting area was particularly bad as was the clubhouse area outside.

We loved the property. The aqua area is very conveniently on the premises. The accommodation suites are very cute and cozy. I loved spending time on the deck. You need to have a car because there are no shops around the property or you could request for uber which might take time depending on the time.

A great base for both Disneyland Paris and Paris itself. We got given a VIP (5) lodge upon arrival which was lovely as it was a 3 bedroom, as opposed to a 2 bedroom we had booked - nice touch. This also came with a delivery of baguettes, croissants, orange juice and condiments on the first morning - again, nice touch! The lodge number 5 was big enough for four of us and beds and bedsheets were clean. There was enough in the lodge to cater for us (but maybe add scissors and a corkscrew!) We didn’t have a remote control for the TV in the main bedroom which wasn’t a problem for us as we didn’t use it and the TV in the main Lounge area had terrible signal so we couldn’t use that. Again, not a major problem as we just played games etc. The floor had been swept when we arrived, but not mopped and there was no mop included (but there was a bucket?) for us to do it ourselves. The boiler did keep turning itself off every 2 minutes so hot water and showers was a challenge - this may need to be looked into as it was a little frustrating. The drains in the bathrooms did have a foul smell after showering, which could be looked at? Or it could just be because it’s a camp site. The swimming pools are the main attraction here - so, so good!! We could have spent all day here and the addition of the indoor bit is a brilliant investment. The parks and playgrounds are nicely maintained and fun for an hour or so and so was the mini golf (free rental at reception).

Small apartment , R/S staff not helping every thing No ! no twills !