Overall Ratings & Reviews DoubleTree by Hilton Krakow Hotel and Convention Center

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Service was very friendly

From start to finish our visit was great. Check-in was easy, staff were friendly and accommodating. The only recommendation we have would be for the restaurant. They close at 10 which is great, but they didn’t inform us when we sat down at 9 that you had to order dessert before 10 also. Not huge deal, but something to maybe mention when dining. All in all, we had a great stay!

Location

The sauna, steamroom and pool were great. Hotel was clean and in a safe area. Staff was friendly.

the facility could improve the room cleaning service, the breakfast was acceptable although the offer of cold meats was not wide

If it wasn't for the barking dog next door to me my stay would have been perfect.

Terrible Management. Did not provided access to all amenities.

Beautiful hotel, rooms were nice, staff is friendly, food was great at restaurant- my only complaint is lack of parking. We had to park at the hotel next door and pay to park there. The pool and sauna area was very nice.

Parking was a bit of an inconvenience but everything else about this property was EXCELLENT. pool, gym, restaurant, rooms, staff EXCELLENT

Great property

Nice hotel, Giid location. Lot of parking slots. Room was very nice and clean.

Excellent for events at Tauron Arena, but a bit out of the town centre

It was convenient and comfortable stay Would do it again Maybe soon

Impolite service and unkindness, no integrity for commitment

Excellent place I was happy except the shower drain in the handicapped shower was blocked. There was water everywhere as a result. I informed the staff as I did not realize this until the morning as I showered.

The staff in the reception are very nice and helpful Maciej was the best !!!!!!

Excellent value for money. Staff are there to help and any questions relating to the hotel services and touring the city and further were immediately answered. Pool and spa again spotless. Breakfasts usual high standard buffet while one evening we ate in the hotels main restaurant after a busy day, again extremely impressed with the service, value and most importantly the standard and quality of food and presentation. Two things though, the Wi-Fi was always available throughout the hotel but couldn’t connect to my BT home page and my banking app. Easily sorted just used the computer station at the reception area. Then the second thing is the location, you’ll use the taxi service quite a lot to get to the old town and pick up points for tours, so bolt it was. Big question is would we go back to the hotel, and the answer is definitely a yes, after checking the Expedia site for a deal of course.

Nice stay, breakfast is good

Stayed over the Christmas period. I cannot fault anying about the hotel except the inclusion of dogs. I requested a room change when I heard dogs barking in the room next to me.