Overall Ratings & Reviews Hotel Best Delta

Was well taken care and had a Great time with Family!

Not good

Room had not been properly cleaned - found an old used razor in bathroom and surfaces were dirty. I told reception and hey just said they would inform housekeeping but offered no remedy or compensation. I cleaned the room surfaces myself in the end. The room was above the restaurant area and the room stank of food in the evening. Did not feel like a 4 star hotel. Over 180 euros for 1 night was not worth it.

Na

We stayed for 5 nights on a family trip and found the room to very spotlessly clean, comfortable and damage-free. The pool area is spacious and clean, towels are a €10 deposit. There is a separate kids area and the main pool doesn’t have a shallow end. We paid for half board and where breakfast was excellent, dinner time was adequate and lots of Mediterranean cuisine. We had assumed that drinks would be included for our half board meals but there was an extra charge, so be careful not to be caught out. We hired a car as there is nothing to do in the immediate area but Arenal is a short drive and Palma is easily accessible too.

The room facilities for disabled guests are totally unsuitable having requested an accessible room. I can't understand how this hotel achieved 4 stars. Ive stayed at better 2 star hotels. It makes the rating system a joke.

La habitación es tal se ve en las fotos. Lo único malo es que no era una cama de dos plazas, sino dos camas individuales juntas y armadas por separado. El agua de la ducha era muy molesta, regulabas la temperatura y constantemente iba cambiándose sola, de helada a hirviendo. Bañarse era un calvario. El inodoro x la noche no tenía presión de agua y no drenaba. El desayuno un 20, más que excelente al igual que el trato del personal. Al limpiar la habitación no repusieron jabón ni cambiaron toallas, solo armaron la cama.

Great hotel with lots of activities for children. We loved the splash park!

Nice short transfer e25-30 in taxi. We were there for a short stay and had a lovely time. Food was fine, rooms were clean, good pool areas. It’s in a quiet location but we didn’t mind that. Our children loved it. Not many English speaking guests or staff but again we didn’t mind. We would return no problem.

Perfect! We would stay here again, such good value for money, the staff were lovely and friendly and very helpful, speak good English. We had such a great time, the breakfast was great, the rooms were clean and bed comfortable, we slept well. Can’t fault hotel at all, thank so much!

The staff was great and even helped us dig through the trash looking for expensive Invisalign that my daughter left in the dining hall. They had some food for us when we came in at 4am. However, the wifi didn’t reach our room and the air conditioning was not good. The windows didn’t offer good airflow either so we weren’t able to cool down the room that way. We were pretty uncomfortable in the room. The buffet was not good. The water went out while we were there but they were able to get it fixed as soon as possible. All in all I would not recommend this property as a vacation spot.

Very clean and good selection of food .... bar closes at 12 and there is no other bars close by so have to get a bus or taxi to bars

Some of the staff were lovely, including those at the breakfast buffet. Air con in the room worked, but not fully. Clean bathrooms with all the amenities, and a shop on the front door. Location is a bit far out from anything, but it’s a short cab ride from S’Arenal.

This hotel was great for the price, the drinks where all good, Smirnoff vodka, Bombay Gin, & lager was lovely, breakfast really nice, lunch & dinner quite basic but did the job, the staff are so friendly & the rooms very clean, would definitely return for a cheap short break

Was a good stay for four night. Food was good with a nice range, not as warm as we would have liked at times but to be expected with the amount they were cooking for. All staff were nice and animation team did a good job. Night time entertainment was okay. Overall great value for money

Good entertainment food location. Clean. All round good

The staff was not friendly at all and did not provide any information unless we asked for it such as the wifi info, where the designated parking was, where the restaurant and bar was... We were not advised of the amenities and only discovered them by walking through the property. When we inquired about getting some ice we were told to ask at the bar to see if they would give us some or go buy some at the store. Besides the staff being rude, the bed was hard and the bedding was rough and outdated. At dinner time, it was an absolute madhouse in the dining room with plates left everywhere and food running out frequently. Even if it had been replenished, all food lacked flavor. The only good thing about it was that its about a 15 min drive from the airport. I would never recommend this hotel to anyone and am so glad we dtayed only 1 night.

Great experience, it was very bih choice in the hotel

Like that there was two pools and they had entertainment throughout the day and evening. However the buffet food could have been better as there was not much option for vegetarians and struggled with what to eat.

Front desk staff is not friendly, there is no “ customer service” what’s so ever. Our room was listed as non- smoking but smelled like it was “ designated area for smoking”. There is no kettle in the room so if need hot water you need to go to the bar and ask for it to take it to your room in paper cups. One good thing at this property there is a vendor for cheap car rental- 3 days -$109. Love the island !