Dear Valued Guest, Thank you for your kind review. We are pleased to know that you found our staff friendly and enjoyed the comfort of our airport shuttle service. Your positive feedback is truly appreciated. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the door lock system and key card not being properly activated upon your arrival, which caused you to return to the reception multiple times. This is certainly not the smooth experience we aim to provide. We also regret to hear that the breakfast selection and quality did not meet your expectations. Your comments regarding the limited menu and the texture of the dish have been shared with our Engineering, Front Office, and Food & Beverage teams for immediate review and improvement. Your feedback is very important to us as it helps identify areas where we need to do better. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back for a more seamless and satisfying stay in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We are glad to know that our team was able to respond promptly and assist you with a room change, even late at night. However, we sincerely apologize for the unpleasant experience you encountered in your initial room, particularly regarding cleanliness and the presence of a pest. Please be assured that this is not the standard we strive to maintain. Your comments have been shared with our Housekeeping and Pest Control teams for immediate attention and corrective action. We truly appreciate you bringing this to our attention, as it helps us improve our service quality. We hope to have the opportunity to welcome you back and provide you with a much better and more comfortable experience in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We are pleased to know that you found our hotel’s location very strategic and conveniently close to the airport. Your positive feedback is truly appreciated. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We are pleased to know that you found our hotel conveniently located near the airport and appreciated our airport shuttle service. Your positive feedback is truly valued. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to know that you found our staff helpful and welcoming, and that you appreciated the convenience of the nearby minimarket located next to the hotel. It is always our goal to make our guests’ stay as comfortable and convenient as possible. Your positive feedback is truly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We are pleased to know that you found our hotel good and conveniently located near the airport. Your positive feedback is truly appreciated. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to know that you found our hotel conveniently located near Soekarno-Hatta International Airport. However, we sincerely apologize for the inconvenience you experienced regarding the shuttle schedule for Terminal 3 and especially the missed wake-up call service. This is certainly not the level of service we aim to provide. Please be assured that your comments have been shared with our Front Office team for immediate review and corrective action to ensure better coordination and follow-through in the future. We truly appreciate your feedback, as it helps us improve our service quality. We hope to have the opportunity to welcome you back and provide a more seamless experience on your next stay. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased to know that you found our hotel suitable for a transit stay, enjoyed the breakfast, and appreciated the cleanliness of the room and bathroom. We also truly value your kind recommendation. At the same time, we sincerely apologize for the inconvenience regarding the shuttle bus information. Your comment about the communication from third-party booking channels is very helpful, and we will review this to ensure clearer information is provided to avoid similar confusion in the future. We are also glad our team could assist you promptly via WhatsApp. Your feedback regarding the bathroom condition has been noted and shared with our team for further improvement and maintenance review. Thank you once again for your valuable input. We look forward to welcoming you back to ibis Budget Jakarta Airport for an even better experience next time. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We are pleased to know that you found the room affordable, comfortable, and that you had a good stay with us. Your positive feedback is truly appreciated. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to know that our staff were friendly and very helpful during your check-in process. Your positive feedback is truly appreciated and will be shared with our team as motivation to continue delivering excellent service. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We are pleased to know that you found the hotel clean, tidy, and welcoming, as well as conveniently located near the airport. Your positive feedback is truly appreciated. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to know that you found our hotel conveniently located near the airport and that you were satisfied with the quality of the room during your stay. Your positive feedback is greatly appreciated and will be shared with our team as motivation to continue delivering excellent service. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We are glad to know that you found the hotel clean and comfortable during your stay. At the same time, we appreciate your feedback regarding the absence of certain amenities such as toothbrush and other items. Please be informed that these items are available upon request, and our team will be happy to assist you anytime. Your feedback is very valuable and will help us improve our guest experience. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We are pleased to know that you appreciated our friendly staff and found the parking process easy and convenient. Your positive feedback is truly valued. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for your kind review. We look forward to welcoming you back to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that the cleanliness of your room and bathroom did not meet expectations, particularly regarding the condition of the toilet. Please accept our sincere apologies for the inconvenience caused during your stay. Your comments have been shared with our Housekeeping and Engineering teams for immediate follow-up and corrective action to ensure this does not happen again. Cleanliness is a top priority for us, and we regret that we fell short in this instance. We appreciate your feedback as it helps us improve our service quality, and we hope to have the opportunity to welcome you back for a much better experience in the future. Warm regards, Ulil AZMI - General Manager

Dear Valued Guest Mr Anwar, Thank you for your kind review and for your continued loyalty in staying with us. We are delighted to know that you find our hotel comfortable for transit stays and that you have chosen to return several times. Your trust and support mean a lot to us. We truly appreciate your feedback and look forward to welcoming you back again to ibis Budget Jakarta Airport in the future. Warm regards, Ulil AZMI - General Manager