Overall Ratings & Reviews Best Western Plus White Horse Hotel

Hotel was ok. The furniture in our room was old and not at all comfortably in the seating area.

Staff very friendly, helpful and knowledgeable. Loads of parking available, easy access to roads and a great area. Rooms are reasonable, got a good nights sleep. Dinner is ok in the restraunt. Good selection for breakfast too.

Staff really helpful and friendly. Clean and comfortable room. Good choice at breakfast. Great base for exploring.

Staff are lovely and very accomodating. Its an old building with a bit of a musty smell.

Lovely clean hotel with friendly staff

Nice dinner, very nice bathroom with lots of space. Beds were very comfortable and good facilities such as gym and pool. Breakfast was nice although was not very many options.

At least the third time we have stayed here, though it must be 7 or 8 year’s since our last visit. Friday afternoon/evening in the reception area very busy with an event that had been rearranged from the previous weekend. Restaurant very busy, but calm and very competent service. Friday evening noise in the corridor where our room was situated, was bordering on the extreme, Saturday evening, the complete opposite. Restaurant food good value and reasonable menu. Breakfast was tasty and again well worth it. Overall a very enjoyable experience and we didn’t even mention the swimming pool or spa!!!

Friendly helpful staff. Nice size room which was very clean. Nice and quiet

We have stayed here many times and always enjoy the peace and tranquillity that it gives.

It was a lovely hotel to stay at. Quiet in the evenings and far enough from the city but close enough as well. Staff were lovely. Food was great. Breakfast was a combo of cooked full irish and continental. The room was a bit stuffy and dated and super hot till we found a way to turn off the heating. The pool and sauna and hot tub was lovely the hot tub was a 15 pound charge per person. And it was outside which was absolutely lovely. It might be an idea to say there is a charge for the hot tub on your description of the hotel. But it was a lovely stay despite the room being stuffy and dated.

Ideal for my business trip, easy parking, friendly staff and excellent restaurant.

Was a lovely stay, clean and friendly staff.

2 adults 3 children stayed for one night for the Halloween celebrations in Derry. Location was excellent, 10min drive from the hustle and bustle of the busy city centre. Upon arrival (we arrived early) our room wasnt ready but we were allowed to use the pool and facilities which was brilliant for the kids. Swim done, our room was ready and we were allowed to check-in 2 hours early. Superb. Staff were friendly throughout the hotel and more than helpful. We dined in the hotel that evening, food was grand and service was excellent. Next morning, breakfast was basic but very tasty and as much as you wanted to set you up for the day. Pros - staff, cleanliness of the rooms, comfort of the beds Cons - hotel is slightly dated & the water in the pool was a tad cold I would definitely stay here again!

Everyone in the hotel was friendly & helpful, especially those in the restaurant

The rooms were excellent

The room was nice and clean. The location is awesome. The parking is great too. It was rather noisy though because people chat loudly in the hall late in the evening and doors slam because the doors are heavy. At breakfast, one greeter, a senior staff member was rather gruff. Nobody was around we entered the restaurant. We Waited and then we seated ourselves. I think she was annoyed. The other servers though were quite pleasant.

Excellent hotel, easy access

The room was modern, recently renovated with lovely decor. A truely Northern Irish hospitality experience at the bar.

The staff really looked after us, great hotel, lovely room. FYI it’s not in walking distance from anywhere else to eat etc - not a problem for us. We ate in restaurant and it was a great meal.

Noisy room as we were the first toom at top of the stairs, Breakfast wasn't the best, if i stayed again id go out for breaky! However very clean and staff were great.