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Very sweet of them to upgrade our room, it was booked for our wedding night. Lovely arrangements.

cancellation policy was restrictive, i had late change in plans and had to cancel the trip but unable to get refund for cancellation, so it was a wasted booking

The staff was very attentive, tge breakfast was good, the rooms looked clean but major issue with the odour in the rooms. The stale damp odour seems to come from the air filter that need to be clean or replaced. Bad experience feeling poor air quality, we asked to change the room which hotel accommodate us and we were okay for the first 2 hours however we experienced the same heavy odour that give me headaches.

Good Amenities and staff

The staff were courteous. This is one of the best hotels in Chittagong. However, having stayed here numerous time since 2020, I’ve started noticing a decline in quality. The hotel maintenance is not up to standards as the room I stayed was badly in need of a refurbishment. The common areas were also starting to show signs of wear. The breakfast menu was not the best. During my past stays, the menu was different every day however it was the same all week I stayed. I got a bit of tired of the same choices and tried to order room service one morning. They ran out of my preferred menu item unfortunately. With some changes to the guest experience and general refresh of the property, it would most certainly elevate the guest experience.

Stuffs are confused about their system.

Great clean and the staff is amazing

Mr. Sentu Islam was great at helping and coordinating our needs promptly

1. Check-In: Wrongly charged the mini-bar expenses. Finally, front desk waived. 2. Dining Experience: Unfortunately, the overall service did not meet the standards of a 5-star hotel. At breakfast, coffee was not served despite ordering, and during the buffet dinner, I was asked to settle my bill within the first hour due to a crowded restaurant. 3. Room Amenities: The mini-fridge in my room was non-functional, and I chose not to request a replacement. 4. Pest Issues: I encountered mosquitoes in my room. After informing the front desk, anti-mosquito spray was applied. 5. Billing Confusion: My most significant issue occurred during my first meal at the Italian restaurant. After signing the bill with my room number, I received a call asking for credit card payment. Initially, I thought this was standard procedure. I requested the waiter to verify my guest status with the front desk, explaining my stay was registered with my passport. However, five minutes later, the waiter knocked on my door with a payment machine, insisting I settle the bill. This was both embarrassing and confusing, as I had already verified my status. Despite my attempts to clarify, I felt pressured to pay after a long flight and a full day of meetings. When I contacted the front desk for clarity, I was told the issue was due to not providing a deposit, which I was never informed about at check-in. I emailed the hotel manager the following day but did not receive a response.

It was for my business trip.

Strongly recommend

Strongly recommend.

Need major renovations

The hotel has its good points as well as challenges. The room smelled like mildew and I had to ask for a room service menu. Food from room service was excellent although charging 520 TK for a Schweppes soda water is ridiculous. The Peninsula only charges 350 TK. Breakfast was okay with much of the hot food actually lukewarm. I really liked the carafe of drinkable water which is eco-responsible. The refrigerator in the room isn’t cold. The Thai massage I had was the best I’ve ever had including those I experienced in Thailand. Sharmeen was very thorough. Sorry guys, she only does massages for women.

It was great.

Business or Travel it’s a quite good place to stay

I’ve stayed at this hotel many times over the last two years and have seen a significant decline in their services and quality. The rooms are starting to fall apart and the staff are not the best trained. Their dining options are limited and the hotel uses very bad methods to get rid of mosquitoes in their grounds. If you like to inhale burning kerosine, this may be your place. They are still a top hotel of Chittagong and unfortunately there isn’t another luxury hotel to go to.

Great hotel comfortable & good service

I’ve stayed at this hotel a few times in the past found the experience to be quiet good. It was on the most recent trip I took where things seemed to have taken a downturn in quality.